AudioNova

Reviews

• AB

  Anne Baylouny

  Mar 14, 2026
  5.0
  Great customer service!! Really nice helpful people.
• VC

  Vy Che

  Dec 30, 2025
  1.0
  My experience in that place is so bad. The receptionist was so unfriendly that I never came back to this place again. When I arrived to the appointment at 8:30, I saw her inside and the door locked, I knocked the door twice because I didnt see her turning back. Then, she felt so unpleasant and told that " I was coming to open the door". When she got my information, I was difficult at hearing, so I asked her to repeat. She just kept silent. And I had to ask if she wanted to talk about the insurance. She raised her eyes and said "You dont know your insurance cover?" Of course, I dont know. I want to come here because I saw the hearing center is listed in-network with Anthem. And then she asked me something I didnt hear well. I asked can you speak slowly? She said "this is my regular speech". What??? Your customers come to your place because they do have problem with hearing and you treated them unrespectfully. I felt uncomfortable at that moment and I told her be friendly, and then she changed her voice tone. But this was so frustrating experience here. Charis - hearing specialist is friendly, but as another person reviewed, she just tried to sell device more than truly listening customer's problem. She is rushed and not active to any ask questions. Before coming here, I got very good experience with hearing specialist at Costco when he consulted me a lot and did different tests and helped me to try with different devices. Not recommended this place to anyone.
• AS

  Art Schuller

  Dec 6, 2025
  5.0
  The dispenser and office staff were very friendly, knowledgeable, and helpful in setting me up with my hearing aids.
• BC

  bill cooper

  May 10, 2022
  1.0
  They said 400 hearing aides free and all they do is bring you in for a hearing test and you get nothing
• EY

  Erin Young

  Apr 11, 2022
  5.0
  I was referred to connect hearing directly from phonak, Charleen is who I spoke too She is fabulous, patient ,knowledgeable, answered all my questions . It's because of her I scheduled my appointment at connect . Jacynda is also fabulous, She explained everything, helped me with what I needed . I highly recommend connect hearing ,charleen and Jacynda The prices are reasonable the customer service is top notch and they are very polite . They are doing something right at Connect hearing. Go there You will be happy you did

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