ZM
Zenia Masani
Mar 13, 2026
I love soulcycle, one of my favorite workouts. I was visiting SF with friends and we decided to do a class on Union Street. Our one friend was new to soul cycle and needed some help at the front to set up her account. The staff were rude and very short with her, even going as far as to roll their eyes. When we asked to move bikes to be closer, they messed up and double booked the one bike. Lastly, when they set up my friend on the bike, they didn’t properly tighten the handlebars, and I noticed mid workout and try to fix it. Luckily, our instructor Jacq was great and helped when she saw. We had a great workout, however, the staff made me sad that my friend had that experience as her first time. No one should feel shamed for not knowing when they are trying something new for the first time. I love soulcycle and go often in my home location, and never had any issues. I hope the Union street staff have a better attitude next time.