LensCrafters

Reviews

• VV

  Viben

  Jun 8, 2026
  5.0
  They were super nice and we had a free repair!
• BH

  Benji Hansen

  May 25, 2026
  5.0
  Kelly and Antonio gave me amazing service. I was helped immediately, and they got my glasses to me in less than an hour. Antonio especially, he was great.
• PK

  Pantita Kaewwichian

  May 18, 2026
  1.0
  I have bought 3 pair from them from the last 5 years and it will be my last. The after service is never been welcome after you got a glasses from them. Runaway from this location.
• CC

  Chingfen

  May 6, 2026
  2.0
  I went in for an eye exam. During check-in, I was asked if I wanted a dilation test that can make vision blurry for a few hours, but it was not performed and I was not given a clear explanation. After the exam, I ordered prescription lenses for my own sunglasses frame. The pricing explanation during checkout was not clear. I was told insurance was paying over $150, but it turned out to be a network discount and my actual insurance benefit was much smaller. When I picked up the glasses, the lenses were not fully clean, which made it hard to see clearly while trying them on and check the fit in store. The exam and glasses are ultimately fine, but the communication and overall experience were disappointing compared to another LensCrafters location I visited previously.
• LM

  Luis Montalbo

  May 3, 2026
  2.0
  I’ve been a repeat customer here and have spent a good amount of money over time, which is why this experience was especially frustrating. I made the trip from pretty far out to get new glasses, only to be told they couldn’t find my insurance information. They suggested I contact my insurance myself, which felt odd since I use it regularly without issues. I did exactly that, and my insurance confirmed I was fully covered. When I called back, the woman I spoke with was surprisingly rude and implied that I didn’t actually have the coverage I said I did. After going back and forth, she finally offered to recheck the information and discovered they had entered my birthday incorrectly. Once that was fixed, my insurance went through immediately. The whole situation was unnecessary and dragged out what should’ve been a simple process. When I came back in to actually order my glasses, the atmosphere felt awkward and unwelcoming. Not the kind of experience you expect when you’re spending a lot of money. Then when my glasses finally came in, I returned to pick them up and they were completely bent out of shape straight out of the case. One arm was way higher than the other, like something heavy had been sitting on them. They were adjusted and fixed on the spot, but I’ve never received brand new glasses in that condition before. At this price point, that shouldn’t happen. Overall, this experience was disappointing enough that I won’t be returning, not just to this location but to the brand in general. I noticed another shop across the way, Jins I think, with a better selection at lower prices and honestly wish I had gone there first.

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