Club Pilates

Reviews

• LP

  Lydia Pineda

  Jun 19, 2026
  5.0
  I’ve had excellent classes with four different instructors - all with different styles and all knowledgeable with my various injuries and providing modifications. Front desk is awesome as well and extremely helpful. So grateful I found this studio!
• SC

  Shelly Compton

  Jun 12, 2026
  5.0
  Honey is a great instructor. I will be back next week.
• TG

  tina googoo

  Jun 10, 2026
  5.0
  Rox’s class is my fav!
• IB

  Isabelle Bhayani

  Jun 5, 2026
  5.0
  Natalie is a wonderful, clear, and funny instructor! Her modifications and encouragement make for a great class!
• AV

  Ale Vale

  May 20, 2026
  1.0
  I am leaving this review because of the extremely disorganized handling of my membership and billing issues, as well as the overall lack of professionalism I experienced. After undergoing sickness, I temporarily stopped attending classes but continued paying for my membership. I later had to leave the country for two weeks, and the manager informed me verbally that the two months I had already paid for would be honored through class credits. However, the number of credits on my account repeatedly changed without explanation. At one point, I disputed one of the monthly charges with my credit card company because the promised credits disappeared from my account. After speaking again with management, I was told this was due to a miscommunication with accounting, so I reversed the dispute and reinstated the payment. I also provided screenshots and documentation showing that the payment would return to their account. The credits were briefly restored, then removed again. Because of the ongoing confusion, I was instructed to manually book classes through the front desk, only to later be billed again for classes that I had already paid for and had been told would be honored through my existing credits. During this entire process, I consistently tried to resolve the issue calmly and professionally. Instead, my membership was ultimately canceled, and I received emails implying I was attempting to avoid payment, despite repeatedly providing proof of payment and written explanations of the situation. At this point, I used only 5 out of the 8 classes connected to one disputed month and informed them I was willing to forfeit the remaining classes simply to end the ongoing stress and confusion. I also requested that they honor the second disputed payment (8 more classes) since those classes were never properly made available to me as originally promised. Beyond the billing issues, I personally did not experience the welcoming or community-oriented atmosphere I expected from a wellness studio at this price point. In my experience, interactions with teachers often felt dismissive rather than supportive. I am still waiting for resolution regarding approximately $226 in disputed charges and may need to pursue the matter further through small claims court if it remains unresolved. I hope the studio improves its accounting systems, communication, and customer service practices so future clients do not go through a similar experience.

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