LensCrafters

Reviews

• HF

  Heather Flynn

  2 days ago
  5.0
  I came in not really expecting to buy, I just happened to see the going on. Andre came to help me and he was great. He took the time to answer all my questions and address my concerns. He was also patient with me as I asked him to repeat things several times as I was comparing lenses and frames. He made me feel very comfortable and not pressured to buy anything. 10/10.
• SL

  Syamphai Liemthongsamout

  3 days ago
  5.0
  My husband and I had a wonderful experience at LensCrafrer today. Stephanie, the Team Lead at LensCrafters in Arden Fair Mall, provided excellent customer service to us. Stephanie showed me many stylish options that similar to my old frame shape and made sure to confirm all of the features I need for my lenses. Thank you, Stephanie!
• JB

  Jonathan Burkhart

  6 days ago
  5.0
  Andrea was incredibly professional and kind! Great service and charming personality! Made the experience a breeze.
• KN

  Kingsley Nwoguh

  May 8, 2026
  5.0
  Andre at the Arden Fair Mall in Sacramento was great! He was professional, and I appreciate his insightfulness with regards to my actual need. Would recommend his service.
• LS

  Lilianna Sevchuk

  Apr 16, 2026
  1.0
  I have been a customer of LensCrafters for several years and have generally had positive experiences until my most recent visit in April 2026. I arrived approximately 10 minutes late for my scheduled appointment due to unusually difficult parking at Arden Fair Mall that day. Despite the minimal delay, I was informed that my appointment had been canceled and that I would not be seen. I was told that another customer, who arrived early, had been taken in my place. I was then offered the option to wait one to two hours if I still wanted to be seen. What was most concerning was the manner in which this situation was handled. The employee I spoke with, who identified herself as the manager, communicated this decision with a dismissive and unprofessional demeanor, which made the interaction feel disrespectful rather than customer-focused. As a long-time customer who pays out-of-pocket for services, glasses, and contact lenses, this experience was disappointing. My mother is also a regular customer at this same location, and we have both consistently chosen this store because of past service quality. I understand that schedules need to be maintained, but I would have appreciated a more reasonable accommodation or, at the very least, a more professional and respectful interaction. They list two customers this day.

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