LensCrafters

Reviews

• AW

  Alfie Wolfe

  2 days ago
  5.0
  They were patient, made a few adjustments, and now my glasses feel much more comfortable. Great customer service.
• CH

  Chang Her

  Jun 30, 2026
  4.0
  Check-in was a bit of a rough start due to some confusion with my insurance carrier. I was also undecided about whether to replace only my lenses or purchase new glasses. Although I had time to browse the displays, I was unable to find frames that I liked. While I was in my exam, Stephanie went above and beyond by looking around the store with the help of my girlfriend to find a few frame options for me to try. There were a couple of potential choices, but I was still unsure. She eventually found a pair of Ray-Bans similar to my girlfriend’s, but customized to my preferences. They fit snugly, and I felt confident finalizing my decision. Stephanie truly turned the whole experience around. She made the process smooth, took the time to understand what I was looking for, and ensured I left feeling confident and happy with my choice.
• NN

  Nina

  Jun 30, 2026
  5.0
  Stephanie greeted me warmly and took the time to thoroughly explain progressive lenses, including the pros and cons. She was honest and transparent throughout the process and went the extra mile to compare the cost of replacing only my lenses versus purchasing new frames. She also reviewed my previous order history and confirmed whether I still wanted the same features for my new glasses. Stephanie was detailed, patient, and attentive to my needs. Even as the store became increasingly busy, she efficiently assisted other customers while still making sure all of my questions were answered and my needs were met. She was professional, knowledgeable, and an absolute pleasure to work with.
• MM

  Madison M

  Jun 26, 2026
  5.0
  I came into lens crafters to find a new pair of glasses and I had no idea what to get and what would look best on me and Andre helped me so much and went above and beyond getting me the perfect ones and was super honest and helpful about getting me the right pair for me and I LOVED THEM. He made the process and experience so much easier and fun. Thank you so much!
• NG

  N. Gray

  Jun 11, 2026
  5.0
  I was seen by Andre who was very courteous and extremely knowledgeable with the Eyewear they sold as well as, eye measurements which was very impressive. Andre's customer service manner was impeccable he made me feel very comfortable while I was feeling anxious about my poor eye sight trying to read all the things i needed to sign in the contracts. I am now officially a customer of this Lens Crafters store inside the Arden Way mall! I will definitely be telling all my friends and family about how wonderful my experience! Thank you so much Andre 🙏🏽

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