Kids Care Dental & Orthodontics - Natomas

Reviews

• MS

  Muhammad Shahbaz

  Oct 7, 2026
  5.0
  ⭐ Shout-Out to Kyah — Ritz-Carlton-Level Service at the Dentist! I brought my 7-year-old daughter in today for a cleaning and an orthodontic consultation for braces, and somehow a trip to the dentist turned into one of the best customer-service experiences I’ve had in a long time. The entire staff was professional, courteous, caring, patient, and genuinely passionate about what they do. I’m not exaggerating when I say I’ve received less attentive service at Ritz-Carlton properties. A special shout-out to Kyah, who apparently wears about five hats at once. She was helping at the front desk, checking patients in, patiently walking me through the braces payment plan, and explaining the entire treatment process. I also arrived embarrassingly late, and instead of making me feel terrible or automatically rescheduling us, she somehow worked her magic and still got my daughter seen. That combination of professionalism, empathy, patience, and genuine kindness is rare. The dental field needs more people like Kyah. Thank you, Kyah, and thank you to the entire team for taking such great care of my daughter.
• VL

  Vanessa lee

  Oct 6, 2026
  3.0
  Dentist and dental assistant was great! Unfortunately front desk receptionists were not friendly at all. They did not welcome us when we walk in or ask what we needed help with just stared at us. We had to go up and tell them what we were there for.
• JJ

  Jessie

  Oct 5, 2026
  5.0
  My child has autism nonverbal and everyone was absolutly amazing. The hygienist and the dentist is why we will be going back. They were so patient/ general with my children, actually listened to me, and was able to do a thorough exam and cleaning on my autistic child. I am impressed and very thankful for them.
• MR

  Mallory Revita

  Sep 22, 2026
  4.0
  The office looks very clean as soon as you walk in but not as welcoming. I walked in w no greeting and waited at the desk for about what felt like 30 seconds but was really maybe 10 seconds. until I heard a “we’ll be right with you.” It may not seem like much but I feel like we should be greeted w a smile and/or a hello/welcome at a place like this especially with a child in tow. The RDA and the Dr. I had was very personable and pleasant. The RDA was very confident in his work and was walking my child through each step of the cleaning. Which I really appreciate. Overall, the back office experience has been great, office is clean, and glad they were able to call us back 10 min earlier than our scheduled time. Grateful for that.
• IS

  Ivy Saechin

  Sep 18, 2026
  3.0
  I generally like this place enough, but today when I brought my kids in, it was just an off day. To start out, the office has an ortho and dental side. One of my kiddos was scheduled for both ortho and dental— however, for some reason, they sent the ortho appointment to my husband’s phone and the dental appointment to me, which was weird cause I schedule everything and I take them even though he comes once in a while. We both knew there was an appointment today, we just had different appointment times, one was scheduled 30 min earlier than the dental appointment. As we’re on the way, I get a call saying they’re cancelling our ortho appointment since we’re no show. I was confused cause we were on our way. Anyway, a tech issue I guess, but my son was disappointed cause he has to wait till next month now to remove his expanders. Later when my kids get their xray done, my son mentions pain as the lady tells him to bite down. She insists it doesn’t hurt and he needs to bite down hard. He tries to and starts sobbing in pain. She tells my son he’s not in pain and that he needs to stop pushing it out with his tongue. Mind you, he’s on the spectrum and has it noted on his chart. He’s been severely traumatized by dentists in the past and we have gotten so far with him to be able to even step foot in the office this last year. Anyway, she steps aside as I come forward to ask him what’s going on and what hurts. He tells me and as he says it, the lady says “he’s barely biting it and keeps pushing it out with his tongue”. But a few seconds later, she looks at the bite block, mutters “I see what’s wrong” and adjusts something, then she comes back and says she’ll go slowly. He lets her take the pictures this time as it no longer hurts after she adjusted the device. Then she said she’ll put on his chart that they need to go slowly with him. But that wasn’t the main issue, he was actually in pain from that bite block and she made him bite down hard after he already told her it hurt. Later, my daughter came up to me and said that that same device was hurting her too. At the end, the dentist brought up doing sealants for my daughter and my autistic son, but when he heard it, he began crying. He had just begun calming down from the early incident and he doesn’t do well without being prepped ahead of time. I asked to reschedule and the ladies seemed to have already been discussing it as they noticed his stress. I appreciated that. My other son was getting his teeth cleaned and a different lady was helping him. She had her back turned to my son and asked what flavor toothpaste he wanted. He asked what flavors and she listed them off super fast so he didn’t hear them all. He got up to look and she told him to sit down kind of in a tone. My husband and I exchanged looks, like, well dang. In the past, the staff were usually really nice and kid oriented. They show my kids everything and show them what they’re using, so it’s not unusual for my kids to want to look. But also because her back was turned, she didn’t hear when my son answered her, and she sounded annoyed having to ask him which flavor a second time. My son looked at me timidly as he said the flavor again. Anyway, I get it, working with kids isn’t easy and some days, it’s just really hard on the staff. Like I said, this place is usually ok. We had a ghost appointment scheduled last time. They called us, made an appointment but when we showed up, the front desk said there was no appointment. I looked at my call history and gave the lady at the desk the call date and she looks up their call history, acknowledging they did call us but she wasn’t seeing any appointments for today. Kinda sucked to make my daughter miss school but we had a good time with just us two. It has never been more than one odd thing at a time really. Sure not all the staff are equally attentive or kind, but the majority made it seem worthwhile. Idk what was up with today, but I generally try to give the benefit of the doubt and do hope it was a one day fluke. Keeping this place at 3 stars and will update again