National Seating & Mobility

Reviews

• DL

  Diana Love

  Dec 2, 2025
  5.0
  UPDATE: National Seating and Mobility was able to get the Authorization approved and quickly processed and fulfilled my order. I have only had my power chair for a few days and can't wait to use it for an outing. I can already tell how this is going to greatly improve my quality of life and bring me back some joy. I can recommend them hands down. The evaluation visit was very easy as it was in my home. The Technician was very respectful of my home, friendly, professional and appropriate. Just waiting to see if it will go through my insurance.
• JT

  Jo Ann Thurman

  Dec 2, 2025
  5.0
  if it hadn't been for Lori in the reading office and Sean the gentleman that delivered the chair and I don't know her name but the woman that works with the insurance company to get things approved we probably never would have got this chair they are the very best thank you everyone
• PP

  Peter8Luigi

  Nov 25, 2025
  5.0
  Shawn was great. He explained about the chair. He put the leg rests for thighs. Very patient.
• MC

  Mike C

  May 14, 2020
  5.0
  I am very pleased with my experience with NSM. From communication with corporate to dealing with the branch office here in Redding, they were great! Eric at the front desk was very professional and courteous both in person and on the phone. The gal who handled my insurance was even able to make things work when I wasn't sure if my insurance would cover one of the upgrades I wanted. Lee who handles all the technical aspects including measurement, fitting adjustments and service is the best. He was great on the phone and listened to what I was saying and I could tell he knew what he was talking about. In past experience if you don't get someone to help who is in a chair personally you have to talk them into doing what you want even though you are the one with the experience living in a wheelchair. Lee wasn't like that at all. On top of that they will push you into buying a product that they have the highest margins with. I really felt like these guys wanted me in a product I was comfortable with and had experience in regardless of their margins and that Lee was super in tune with my past experience and dedicated to getting this chair right. I really appreciated that because as will all high end custom wheelchairs once they build it there is no going back. I live 30 minutes out of town and he was always offering to drive out to my house which is a company policy nation wide. When you're in a chair it isn't always the easiest thing to get in the car and go to a shop. I can imagine for the elderly this would be very helpful as well. Lee was very approachable and easy to talk to. He was very honest about everything and took time to make sure and get the measurements right. The company even sent updates to keep me in the loop which was awesome. Navigating insurance and getting things from the design to the building etc. takes time and involves lots of people. Having email and phone updates at each step was awesome. I highly recommend Lee and NSM to anyone! Thanks guys! You earned my business in the future as well.

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