LensCrafters

Reviews

• NA

  Noritha Allen

  6 days ago
  5.0
  April at Newport Beach fashion Island took excellent care of us. She’s AMAZING!!!!!
• MP

  Marco Polo

  May 20, 2026
  1.0
  I visited LensCrafters / Island Optometry at Fashion Island in Newport Beach on April 25, 2025 for a routine eye exam with Dr. Ghezal Abdali. I was not experiencing any major vision issue and was comfortable with my existing glasses. During the exam, the prescription result showed a major and unexpected change in my myopia compared with my long-term prescription history. Before leaving, I specifically told Dr. Abdali that the result did not make sense and asked her to check again. She rechecked and insisted that my prescription had changed drastically in one year. Because that still did not make sense to me, I sought a second opinion from my long-time optometrist a few days later. That prescription was much closer to my historical pattern. A follow-up exam in 2026 confirmed the same result. The attached chart shows the issue clearly: the April 25, 2025 LensCrafters measurement sharply deviates from more than ten years of prescription history, and then the measurements return to the prior trend. I sent a certified letter asking them to address the issue, but they did not respond. I am now considering further action. Based on my experience, I would not recommend neither this location nor the doctors there for an eye exam or prescription.
• GK

  Gloria Kessler

  Apr 20, 2026
  1.0
  I along with my entire family have been a loyal customer of LensCrafters at Fashion Island for 20+ years, which makes this very disappointing. I spent about $500 on glasses after an exam in November, but the prescription was clearly wrong upon picking it up. I couldn’t see properly. I was told I could come back within six months, which I did last week. At my recent visit, they confirmed my prescription had changed, but then refused to update my lenses due to “dry eye and mild cataracts,” saying my vision may keep changing. Instead, they want me to pay another $400 if they were to correct the initial prescription I followed their instructions and policy as I understood it and still ended up with unusable glasses and no resolution. Very poor customer service and not how long-time customers should be treated.
• RG

  Roxana Gutiérrez

  Apr 19, 2026
  5.0
  Excente servicio muy buena atencion por parte de Monica sali satistefecha muy amable la sra gracias 😜
• BP

  Bud Pharris

  Mar 31, 2026
  5.0
  I have been a patient of Dr. Sammy's for a number of years now and she's simply the best. She knows her stuff, she cares, she's kind and explains all issues with my eyes in a thorough and understandable way. I couldn't imagine having to find another optometrist.

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