LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
I along with my entire family have been a loyal customer of LensCrafters at Fashion Island for 20+ years, which makes this very disappointing. I spent about $500 on glasses after an exam in November, but the prescription was clearly wrong upon picking it up. I couldn’t see properly.
I was told I could come back within six months, which I did last week.
At my recent visit, they confirmed my prescription had changed, but then refused to update my lenses due to “dry eye and mild cataracts,” saying my vision may keep changing. Instead, they want me to pay another $400 if they were to correct the initial prescription
I followed their instructions and policy as I understood it and still ended up with unusable glasses and no resolution. Very poor customer service and not how long-time customers should be treated.
RG
Roxana Gutiérrez
Apr 19, 2026
5.0
Excente servicio muy buena atencion por parte de Monica sali satistefecha muy amable la sra gracias 😜
BP
Bud Pharris
Mar 31, 2026
5.0
I have been a patient of Dr. Sammy's for a number of years now and she's simply the best. She knows her stuff, she cares, she's kind and explains all issues with my eyes in a thorough and understandable way. I couldn't imagine having to find another optometrist.
TD
Talin Davidian
Mar 21, 2026
5.0
Amazing service highly recommend!
SM
Sam Strayer, CEP, MES
Feb 22, 2026
5.0
Monica was phenomenal and was able to help us with the fit of our glasses in just a few moments. She made everything perfect and was able to help us with something we've been having trouble with for quite a while. I was able to have her not only fix glasses from another store that couldn't do it right but she was able to lead us in the right direction on another pair of glasses I was looking for. Phenomenal customer experience
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
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