Mercy Hospice Mt. Shasta provides medical, emotional and spiritual care for terminally ill patients with a prognosis of six months or less. The goal is to enhance the quality of life, focusing on the individual and their family. As a licensed and certified hospice agency, Mercy Hospice meets state and federal requirements. Hospice services are covered by Medicare, Medi-Cal and most private insurance plans, with community support helping patients who are uninsured or unable to pay. The hospice team includes a medical director, dietitian, home health aide, physical therapist, registered nurse, social worker and spiritual care support coordinator, all dedicated to assisting patients and families. Most hospice care is provided at home, allow...
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.