LensCrafters

Reviews

• MY

  Mingquan Ye

  2 days ago
  5.0
  The staff at this optical store were very warm and professional, and they helped me fix my nose pads for free.
• RD

  Ray Dui

  Aug 2, 2026
  5.0
  Amazing experience. I would give 7/5 if I could. I came in with an issue of surgical loupes nose pad screws being stripped. The receptionist sat me immediately with a skilled optician that was able to fix my urgent issue. I am extremely grateful and won’t hesitate to come back for any needs regarding glasses. They have a wide variety frames and a great team with an upbeat attitude. Thank you so much
• SK

  Satyam Kumar

  Jul 28, 2026
  1.0
  The staff is probably highly incompetent. Denied to fix a broken nylon string on my specs saying frame is broken when it was clearly not. Another optometrist shop in MTV downtown fixed the same in 5 mins
• AO

  Alex Ofori-Atta

  Jul 18, 2026
  5.0
  I had a great experience at LensCrafters! The entire staff was friendly, welcoming, and incredibly helpful from start to finish. They took the time to look up my insurance, explained all of my coverage and options clearly and concisely, and made the whole process easy and stress-free. A special shoutout to Elvia for going above and beyond, and thank you to the entire team for the excellent customer service. I highly recommend this LensCrafters location!
• LG

  Ligia Verona Salcedo Gutiérrez

  Jul 17, 2026
  2.0
  I am very disappointed with the consultation experience. Dr. Emmanuel has usually been a nice and patient doctor, however today his composure was extremely rude and unprofessional. During the eye exam, while presenting to me two different prescriptions, I could not see the difference and expressed so to the Doctor. I also communicated to him some concerns about my vision, hoping to receive some advice. However, instead of addressing my concerns, he only kept switching back and forth between the two lenses in the exam. He then grew frustrated, snapping at me that he “had already shown you the two lenses five times.” I felt pressured to end the exam, as if my questions were wasting his time. Then he commented, “You seem a bit off, you seem different from the last time I saw you.” His tone felt patronizing and accusatory, as if I were out of my mind for bringing up concerns about my vision! After the exam, I realized the prescription difference was 0.25, no wonder I could not see the difference! The eye exam lasted no more than 5 minutes, and in that amount of time Doctor Emmanuel was able to lose his patience with his client. I do not know what is happening with him, but I do not want to be treated by him ever again. Everybody in that office seemed quite impatient. It is sad because it used to be a good place to take care of your eye health, but not anymore.

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