Club Pilates

Reviews

• AF

  A F

  Jun 29, 2026
  1.0
  Such a scam! Thanks to Rita's unethical business practices, what could have been a decent experience, turned into a nightmare. As a true beginner, I was assured there were plenty of beginner classes available at their multiple locations, so I went all out and signed up for 3 months unlimited. They made sure I understood that I needed to cancel before the 3 months were up or it would auto renew month to month. So far so good. Turns out there weren't enough beginner classes, and the ones they had didn't work for my schedule, so I had to cancel. Not great, but still not terrible. After 4 months, I cancelled my membership. Even though their contract tells you to cancel on their app, there isn't actually a way to do that, (Gee I wonder why that is?), so I did the second available option and called their Moorpark venue. The girl on the phone was very helpful and assured me that no further action was necessary (I asked her specifically if I needed to do anything else & she told me no). That should be the end of the story, but it wasn't. Sure enough, they charged me another $339.00 the next month!! Unbeknownst to me, they covertly send their customers an email saying you had to fill out a form before your membership is actually cancelled. This form requires a membership number that is NEVER provided to you. When you contest the charge, they claim the contract calls for this form (it doesn't), and that they had proof I was informed that the secondary form had to be filled out before the cancellation would be complete (they don't and they are lying). Rita refused to refund my money, even though her own employees all agreed that this "business" practice was unethical and wrong. Left with no other choice, I disputed the charge through my bank. Now they've added $45 in charges! Lovely Rita offered to credit me $20 off the additional $45 if I come in and pay today. For those of you playing at home, she now wants me to pay $384.00 for a membership I cancelled! With so many exercise options available, DON'T GO TO CLUB PILATES. SERIOUSLY.
• BC

  Bree Hamilton Cortes

  Jan 15, 2026
  4.0
  I love this studio and such a convenient location. It is very clean and the staff is friendly. I have enjoyed the various classes. I just wish they offered more class variety in the early morning timeslots. But overall, I enjoy the Moorpark location very much!