LensCrafters

Reviews

• JP

  John Packer

  Jun 25, 2026
  5.0
  Forzan Karim is a rockstar! She went beyond the call of duty to take care of me during my glasses emergency. Can’t thank her enough.
• AS

  Ana Santiago

  Jun 24, 2026
  1.0
  I recently visited LensCrafters in Menlo Park to purchase prescription sunglasses. The salesperson who assisted me, Frozan, was very friendly, attentive, and helpful. She helped me choose my first pair of sunglasses and informed me about a promotion offering 50% off a second pair. For my first pair, I carefully selected the lenses I wanted. However, when ordering the second pair, different lenses were entered without my knowledge. I only noticed the price discrepancy after reviewing my receipt at home. I called the store to ask about the difference and was told that they would need to speak with the manager and call me back. After not receiving a call for more than a day, I decided to visit the store in person. Unfortunately, my experience with the manager was very disappointing. Instead of addressing my concern, he focused on telling me what a great deal I had received by purchasing two pairs of sunglasses for $650. He was dismissive of the issue and incorrectly claimed that the lenses I originally selected were not available for the first pair. This is simply not true, the receipt clearly shows the lenses that were ordered. He insisted that the second pair had the correct lenses and offered no solution to the problem. While I appreciated Frozan's customer service, the manager's unwillingness to acknowledge or resolve a legitimate concern left me frustrated and disappointed. Because of how this issue was handled, I cannot recommend this store.
• MK

  michele kastelein

  Jun 23, 2026
  1.0
  the worst don’t go i ordered lenses one month ago and paid in full for a year supply still no lenses and no ETA either
• AL

  Andy Logan

  Jun 16, 2026
  5.0
  The Menlo Park staff has proven super helpful even with progressives that are more complicated. They do their best to find value and ensure everything is close to perfect.
• IA

  Irshad Ahamed

  Jun 6, 2026
  1.0
  Stay away. One of the worst places I've been. They clearly don't value your time. I went in for an eye exam, but before even conducting the test, they were pushing me to select frames. How could they know whether I would even need glasses before the exam? After wasting 30 minutes, I simply walked out. Never again.

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