Stein Optometric

Reviews

• FC

  Fidel Castro

  Apr 1, 2024
  1.0
  I went to Stein Optometric in Manhattan Village to get my routine eye exam in Feb 2022. I do, as I had then, valid eye vision insurance that covers eye exams and they said they'd process it directly, however, the lady asked me to pay out of pocket at the check out but assured me that once the claim was paid by insurance I would be reimbursed. I had been asking periodically about the status of the reimbursement for the past two years but the answer was always that they were sorting it out with my insurance on their end. I was eventually told the claim was never paid, but when I finally spoke to my insurance company I was told it was never even submitted in the first place. I should have probably called my insurance earlier instead of relying on the Stein Optometric version of events but they sounded convincing and it was only about $120. It seems their staff was either lying to me the whole time or at best didn't follow through on agreed protocol and in spite of my repeated requests never bothered to check the status/submit the claim since they received my payment in the first place. Beware!
• NC

  Nicola Raggi Cinematographer

  Jan 3, 2024
  2.0
  Just passed by and the guys were really rude on us because it was 5.50pm. I was looking to buy 2 eyeglasses but I will surely go somewhere else where the customer service is better. Don’t go there unless u buy glasses or they will treat you bad.
• AS

  Alex Shipp

  Feb 24, 2020
  5.0
  I've been going to Stein for my exams for almost 15 years. Their exam equipment is really high end. The best part is getting the retinal images at every exam so the doctor has a record of any changes. No corrective lenses needed yet, but I always leave with a pair of sunglasses (no joke - see the photo). The staff is always very helpful - Jeannie and Lauren stand out as they can walk right up to the frame board and pick one out and it looks perfect on you first try. My guess is that they have more sunglasses on display than a Sunglass Hut.
• GJ

  Glen S. Jimenez

  Sep 19, 2014
  5.0
  Always the best service and quality. They have saved me with insurance on my lenses ... Great selection of awesome frames.
• BL

  Brett Likins

  Dec 30, 2012
  5.0
  A wonderful experience. Every year my two children and I visit Stein Optometric for an annual visit. This has been an end of the year checkup ritual that we have routinely done for the past 10 years. First, the appointment date doesn’t get made unless Judy is available to help us with our frame choices, appropriate lens updates, and my flex spending account assistance. We consider Judy as part of our family and trust her recommendations and rely on her support. My son was seen by Dr. Nathan Au, my daughter by Dr. Michael Drabinsky and I was seen by Dr. Stein’s son Dr. Jonathan Stein. Each of us described our experience as professional, pleasant and informative. Each doctor provided special attention to our questions and explained in detail any changes to our prescriptions. Their collective attention provided to each of us made us feel comfortable and their personal interest in us made us feel very appreciative of the time they spent. We never felt rushed and came away with the satisfaction of a thorough exam and frames and services we were pleased with. I highly recommend Stein Optometric to anyone who wants to receive personal service of the highest standards.