Warby Parker West 3rd St.

Reviews

• BG

  Brian Gross

  1 day ago
  5.0
  Nice selection of frames at very good prices. But the service I recieved puts this place over the top. The gentlemen that helped me was very patient while I picked out frames and he submitted a claim for my insurance. Easy peasy.
• AZ

  Allison Gorson Zerden

  5 days ago
  5.0
  Always excellent service with a wide variety of frame options. The staff is always super helpful and knowledgeable with very limited wait times. Likewise, the ophthalmologists are also great and provide excellent guidance and suggestions on contact fitting.
• AZ

  Amelia Zedlar

  May 12, 2026
  5.0
  Warby Parker 3rd Street is such a pleasant experience. I never feel intimidated, and always more cheerful after my exams. The staff are super-friendly and knowledgeable, and optometrists the best I've ever interacted with. Total trust in WP service & their brand, modern yet reassuring & accessible :))
• RD

  reshy daswani

  May 8, 2026
  5.0
  Eric has been amazing and very helpful! We appreciate his patience and kindness! He was very service oriented and helped us choose the glasses I needed! Thank you Eric!! He is an amazing employee! ☺️
• AS

  Andrii Sviderskyi

  May 6, 2026
  1.0
  I’m extremely disappointed with the way this situation has been handled. I ordered my glasses about a week and a half ago. They were shipped a few days later through USPS and marked as delivered, but the delivery information only showed “Sherman Oaks, CA” and did not include my full address or apartment details. Because of that, I never received the glasses. I contacted the optical store, and they told me they would look into it with USPS and, in the meantime, start making a replacement pair so I wouldn’t have to wait too long. However, several days later, after I had to call again, I found out that they still had not started making the replacement glasses. I was then told it could take around 10 more days just to make and ship the new pair. At this point, I feel like I have been waiting for nothing. I had to follow up multiple times myself, and every time I called, I was only told that they were “following up” or “in process,” without any clear update, solution, or urgency. It also seems like they did not properly contact USPS until I pushed them again. This is very poor customer service. Glasses are not just a random accessory — people need them to see. I expected much better communication, faster action, and a more professional approach. Instead, I’m left without my order, without a clear timeline, and with no real accountability from the business. I hope management takes this seriously and resolves the issue immediately.

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