Pause West Hollywood

Reviews

• TE

  TJ E

  5 days ago
  5.0
  Excellent experience always!
• KF

  Kyle Foley

  Jul 3, 2026
  5.0
  I had great experiences with the float and IV drip. I told the staff member it was my first float and he was thorough in explaining the process and provided tips for ensuring it went smoothly, turned out to be really helpful. The float cleans itself in between sessions and seemed sufficiently clean to me (starts cleaning itself as soon as your session ends). Nurse who handled my IV drip was courteous and professional, very smooth experience.
• JD

  Jeff Dickens

  Jun 20, 2026
  5.0
  Staff was super helpful in setting me up for the AI massage, everything was great!
• AK

  Adrian Diaz Keith

  Jun 11, 2026
  5.0
  We were introduced to Pause at the WeHo Pride Festival this past weekend, and were so pleased that we decided to visit the storefront. Staff and overall experience was consistent from venue to storefront. We learned a lot about their product offerings. Thank you Team Pause!
• FK

  FDK K

  May 27, 2026
  1.0
  My husband are were long term customers of Pause WeHo for over 3 years. Each spending roughly $300-600 per month on their membership plan + additional services monthly. That’s roughly $8000-10000 per year. During the last 1-2 years things started to change drastically. The Cryotherapy machine that we were paying an unlimited monthly subscription for monthly, was constantly unavailable. Why? We were told they could not keep up with the demand. Meaning we were paying for a service that was not available A LOT of the time. On top of that, after we worked up to the professional level setting (coldest temp) for the cryo machine, they removed that option to save on nitrogen - and this is a “luxury” wellness center. We later found out from several employees that employees were allowed to use all the machines and services WHENEVER they wanted. Every day. All week. MAYBE (just maybe!) THAT’S WHY PAYING CUSTOMERS COULD NOT USE THEIR SERVICES. You’re probably thinking “oh well you must’ve gotten some type of credit or partial refund for those days where you were paying for a service that was unavailable” …nope absolutely not. Once in a while we were given the opportunity to use a totally different service like the cold plung or sauna which we really had no interest in using, but other than that it was basically a “just deal with that situation.” The best part was that if we ever had to cancel last minute for any kind of emergency or something came up or we couldn’t make it we were usually given grace by the employees and they would just cancel our appointment no cancellation fee…suddenly around the last three months of our membership, one of the employees decided that “today is the day we’re going to all of a sudden start charging them a cancellation fee!” which absolutely made no sense, especially considering that we never got any type of refund or credit on the days where the services were unavailable. We were told my multiple employees over the years that “we never charge cancel fees for monthly subscription clients”. When we would bring up our issues to the Manager Will we’d usually get a copy and paste of their terms and conditions. We finally had enough and contacted someone above Will named Shantira - we asked for a substantial refund, and also REMINDED her that we were sexually harassed by a former employee of theirs and told her that no one from management ever reached out to us about it. They said they knew of the situation. That’s all. No one else ever reached out. Not even the owners. We were told we’d get back just a month refund and she refused to give me the owners email addresses. I’m sure the owners Jeff Ono and John Klein would not want to lose loyal customers like my husband and myself if they knew about the gravity of the situation and the issues and disrespect we had been dealing with. There are PLENTY of other wellness spas in WeHo / LA for a fraction of the cost that pause dares to charge for subpar service. I will end on a positive note that there were quite a few awesome employees throughout our time there. Alex being one of them. Caring, smart and empathetic.

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