LensCrafters

Reviews

• BF

  Bobby Feinberg

  6 days ago
  5.0
  The team at this location cares about their customers and service is great! Rito & Zohreh were very helpful in helping me selecting glasses today!
• BZ

  Brian Zaghi

  Aug 27, 2026
  5.0
  I got glasses and they felt pretty weird so I brought them here and rito help me out and was so kind he went out of his way to show me why it felt wobbly and told me that everything is okay and that I should take my time with it Rito was amazing and so was the associate what was with him I'm so lucky to have had them help me. Definitely come here if you need anything ask for the best rito!
• AL

  AL LE

  Aug 24, 2026
  5.0
  This store has a great location and a very kind staff. Great customer service which is so rare these days! I was recommended to come by my friend and it didn't disappoint. Special thanks to the store manager Saeed who went above and beyond to deliver a great experience.
• AM

  alnico magnet

  Aug 12, 2026
  5.0
  Great and fast customer service! Accidentally broke the nylon string on one of my lenses (rimless frames), and Saeed was friendly and made sure the repair was done on the spot while I waited. Will definitely come back again, great selection of frames and sunglasses as well!
• JJ

  Jessika

  Jul 28, 2026
  2.0
  5:30 p.m. Saturday. The optometrist is out for the weekend. We schedule two eye exams for Monday. The store manager invites us to browse and offers to hold our favorite frames until Monday. Shopping for glasses. Music is playing. Comparing frames. Asking my mother what she thinks. Shortly after the manager leaves… The music stops. Silence. Then comes the sound of the window security gate rolling shut. The entire atmosphere changes. An employee sits facing us. Her back to the front door. Every time we look up, she’s looking back. We stop feeling like customers. We start feeling like we’ve overstayed our welcome. We look at each other. We ask: “Are you closing?” “No. We close at 7.” 90 minutes left. “It’s awkward without the music.” “It’s OK. Don’t worry. We listen to the music for 8 hours a day, and it gets tiring.” The music eventually comes back on. It doesn’t matter. Neither of us feels comfortable continuing to shop. The atmosphere is gone. So is the welcome. The message sent was louder than the music ever was. ┈┈┈┈┈┈┈┈┈┈┈୨୧┈┈┈┈┈┈┈┈┈┈┈ This was our experience this weekend at the W. Pico LensCrafters. ┈┈┈┈┈┈┈┈┈┈┈୨୧┈┈┈┈┈┈┈┈┈┈┈ Music is part of the shopping experience. It helps customers relax, browse, and feel comfortable making a major purchase. Turning it off while customers are still shopping sends the complete opposite message. ┈┈┈┈┈┈┈┈┈┈┈୨୧┈┈┈┈┈┈┈┈┈┈┈ One employee made us rush to leave. Thankfully, another reminded us why we came. We were told my glasses couldn’t safely be adjusted any further. Jennie looked at them, smiled, adjusted them anyway, and made them feel brand new in minutes. Fast. Skilled. Confident. Irreplaceable. Jennie deserves a promotion. A brand is built one customer at a time. On Saturday, Jennie protected yours.

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