LensCrafters

Reviews

• JD

  Jessica Deggerone

  6 days ago
  5.0
  Johnny was so helpful, he helped me fixing my sunglasses that were too loose. I love how helpful and nice Lens Crafters staff are!
• JJ

  JC

  Aug 27, 2026
  1.0
  I had a terrible customer service experience which was unfortunate compared to my experience at Lens Crafters in Glendale, who had excellent service. The man at the front desk was uninterested in helping me at all. When I asked for help, he was condescending and argumentative. I had to repeat myself numerous times because he couldn’t comprehend any simple question. He was trying to mansplain the insurance process when I wasn’t asking about insurance at all. I definitely think this store needs customer service training because we also had a bad interaction with this individual in the past.
• SG

  Sabrina Guralnik

  Aug 21, 2026
  5.0
  Leo was truly amazing! Beyond helpful and knowledgeable. He fixed my sunglasses with ease and was so friendly about the whole process.
• CC

  Celia Casillas

  Aug 16, 2026
  5.0
  Johnny and Anna were absolutely wonderful! Johnny was our main associate and spent a lot of time with us. He was incredibly patient, kind, and professional throughout our entire appointment. My husband has a more complicated prescription, particularly in one eye, so finding the right frames and making sure everything would work properly took some extra time and attention. Johnny really took the time to work through everything with us and helped my husband find the best options. Anna also helped us at one point, and we really appreciated her knowledge and willingness to jump in. They worked so well together to make sure everything was just right. We left extremely happy with our experience and genuinely felt very well taken care of. Johnny especially went above and beyond for us, and we really appreciated his patience, professionalism, and positive attitude throughout the entire process. Thank you, Johnny and Anna, for taking such great care of us. We highly recommend them both!
• BR

  Bryson Ritz

  Aug 8, 2026
  2.0
  Such a bad experience with everyone except for Jesus. I walked in and simply wanted to try on some sunglasses. When I asked for someone to measure my face to make sure I got the right size sunglasses I was told they would not because of the liability by the manager himself. He then lied and said they did not have a licensed optician on site this weekend and then magically Jesus who had a name tag stating he was a licensed optician showed up and did the measurement. Jesus was great but everyone else was not. The only reason we didn't buy outside of the bad experience is because the store was out of the Ray-Ban Kylie sunglasses that we wanted. We will not be coming back here.

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