LensCrafters

Reviews

• TT

  Tara Tang

  Aug 24, 2026
  5.0
  Anthony was amazing! He helped me transfer my prescription lenses from my old frames into my new ones, and the whole process was super quick and easy. He was really kind, professional, and helpful. I really appreciated the great service and would definitely come back again. Thank you, Anthony! 😊
• BN

  Bonnie Narvaez

  Aug 22, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had such a great experience at LensCrafters! Joanna was absolutely amazing. She was extremely patient, kind, and helpful throughout the entire process. She took her time with us, answered all of our questions, and never made us feel rushed. She truly went above and beyond to make sure we were comfortable and happy with our choices. It’s always nice to receive great customer service, but Joanna made our experience even better with her kindness and patience. Thank you so much, Joanna! We truly appreciate all your help and will definitely be coming back. ❤️👓
• MH

  Mark Husey

  Aug 21, 2026
  5.0
  My Odyssey with Lenscrafters DTLA started in April 2026 after reading amazing online reviews about Dr. Catherine Kim. I could tell something about my last prescription was just "off" and it was likely time to get some designated readers. Dr. Kim patiently walked me through the exam and found just the right reader prescription for me that I looked forward to incorporating into my progressive lenses. I asked her point blank about what she thought about working for Big Corporate Optometry and while the details of her response escape my 57 year old brain, the gist was that she thought her patients/customers got the best of both worlds. Judging from my experience of upgrading the first half of my eyewear collection through August 2026, I'd agree with her 100%. Callahan and Tony have been *extraordinary* in their efforts to ensure that I was nothing less than delighted with my revamped glasses and have been creative and helpful in suggesting new frames for me to stay somewhat current with two new pairs of Ray-Bans. You can tell when your whole world just *pops!* and these two indefatigable associates made sure that I was walking on sunshine, and it sure feels good. Bravi, tutti!
• VB

  Vanoy K. Bush

  Aug 21, 2026
  5.0
  Customer service was excellent! Joanna was extremely helpful and assisted me right away while answering all of my questions. I love coming here because the service is always quick, friendly, and efficient. Highly recommend!
• BG

  B G

  Aug 3, 2026
  5.0
  I had a fantastic experience at LensCrafters! I stopped in just before closing after first visiting Sunglass Hut, where they had trouble fitting replacement lenses for my Ray-Bans. Even though it was last minute, the team at LensCrafters was happy to help right away. Callahan made the entire experience effortless from start to finish. The whole team was incredibly welcoming (they even let me bring my dog inside!), knowledgeable, and genuinely eager to help. Not only were they able to replace my lenses on the spot, but they also took the time to look up replacement parts for my sunglasses while I waited. It’s rare to find customer service this friendly, efficient, and accommodating. I’m incredibly grateful to Callahan and the entire team for turning what could have been a frustrating situation into such a positive experience. I’ll absolutely be returning for future eyewear needs. Highly recommend!

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