Club Pilates

Reviews

• JC

  Jennifer Cole

  Aug 23, 2026
  5.0
  Great staff and location. I really enjoyed my first class!
• SB

  shandra beri

  Aug 17, 2026
  5.0
  Beautiful vibe, excellent instructors, impeccably clean. Highly recommend.
• VM

  Vonte Mack

  Aug 12, 2026
  5.0
  I love this Club Pilates. The staff is kind and all the teachers are so patient and helpful. I am new to Pilates but they made me feel right at home. Definitely a wonderful experience. ❤️
• RH

  rachel hintz

  Jul 23, 2026
  5.0
  I’ve just started at this studio but I already love it. Classes are great, staff are kind and welcoming, facility is immaculate. No problem getting a spot in the classes.
• CR

  Cynthia Vanessa R

  Jul 2, 2026
  2.0
  Great Value, Great Instructors, One Policy to Watch Club Pilates has been a wonderful experience for me overall. The pricing is excellent, and having unlimited classes has made it easy to stay consistent with my workouts. Every instructor I’ve had has been professional, supportive, and genuinely great at what they do. I have no complaints about the quality of instruction or the studio environment. The only area where I’ve struggled is the cancellation policy. Compared to other studios that allow cancellations up to six hours before class, Club Pilates’ 12‑hour window is much stricter. I had a situation where I needed to cancel twice because I was sick. One fee was waived as an exception, but the second cancellation didn’t process correctly in the app even though I attempted to cancel before the 12‑hour mark. I explained that I was legitimately sick and even offered a doctor’s note, but the policy was enforced regardless. This experience taught me that, to avoid unexpected charges, it may be safer to book classes once I’m physically at the studio—especially for people like me who have many responsibilities and occasionally need to adjust plans due to illness or life happening. The $25 fee can be stressful, and I think others could benefit from knowing this ahead of time. I truly enjoy Club Pilates and plan to continue, but I wish the cancellation policy were more flexible, especially for legitimate circumstances like illness (also to not get others sick. That should be a priority!). A little more grace would go a long way. Update: Club Pilates also added an unexpected $50 fee to my account simply because I disputed a previous $25 charge with my bank — a charge I only contested because I had a doctor’s note for an infection and did not want to risk bringing it into the studio. Instead of showing any understanding, they doubled the fees and penalized me further when they could have just denied the dispute. Their approach feels predatory and completely unempathetic toward legitimate illness, especially for customers like me who are also caregivers for parents undergoing serious medical treatment. Even after explaining my circumstances and providing documentation, they refused to show any flexibility or compassion. This pattern of strict, opaque billing and punitive responses is exactly why I believe customers deserve better billing transparency and clearer communication from this business. There is also no way in the application to check on your charge history which is a bit iffy on its own. I recommend to check your emails for charges and the credit /checking account you have on file with them.

Frequently Asked Questions About Club Pilates