Mental health treatment (IOP) facility in Laguna Beach, CA. Intensive outpatient program designed for individuals seeking recovery from challenges related to mental health or substance use disorders. IOP requires individuals to attend at least nine hours of group and/or individual therapy per week, which is divided up into three-hour sessions, ranging three-to-five evenings a week, typically for 4-6 weeks. Individuals in IOP are either stepping up from seeing an outpatient provider or stepping down from a higher level of care such as residential treatment (RTC) or partial hospitalization (PHP). We do not accept state-funded insurance but we do work with most private insurance plans or private pay. Formerly Alter Wellness Care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.