LensCrafters

Reviews

• PW

  Patrick Waiyawaytar

  5 days ago
  5.0
  Great service and staff.
• AS

  Arkady Serebryannik

  May 10, 2026
  5.0
  I had a fantastic experience at LensCrafters thanks to Alejandra Ixta. I came in needing my prescription glasses adjusted, and she had them fitting perfectly in no time. She was incredibly helpful and efficient—I was in and out of the store in just 7 minutes! They didn't even charge me for the adjustment. It’s rare to find such quick, high-quality service. Highly recommend asking for Alejandra!
• VP

  Vicky Pimmada

  Apr 28, 2026
  5.0
  Daniel is the best. I’m able to walk in and get service right away. Highly recommended.
• SE

  Su Esther

  Apr 23, 2026
  1.0
  Brian, the Vietnamese-speaking guy at Tustin Lens Crafters destroys the image of Lens Crafters company and makes several customers will not come back because of him. He is very rude , he is eating and speaking to customer at the same time. He speaks to the customer, “ oh my gosh, look at your history.” He judges customer without knowing any of the fact. He is very arrogant and harsh to talk and work. He is not patient to adjust customer’s frame and lenses, finally I ended up to clean my own lenses at this store. I will never forget a technician who works for a professional eyeglasses company would say this to customer, “ There is no need to pursue the best result of the glasses. “ However, on the advertisement of the corporate company , the company proclaims to pursue “the perfectionisms on the glasses in a professional way and treat customers with high respect. “ Wow! Never encounter such kind of employee who works for a professional glasses company, and yet comes against the company’s Core Value. It is a shame to see such employee to destroy the image and reputation of the company. Following on this customer review page, you can see customer Kelly Kimberlin wrote about Brain- “ My wife just came back from the Tustin location in tears. Brian, the assistant manager, harassed her and made her feel very uncomfortable to the point that she never wants to go back, even though her lenses are blurry and they didn't get here prescription right. I'll be contacting the corporate office and the morning and demanding a full refund and that Brian be terminated.” Wow, so sick and so sad.
• HL

  Heather Luther

  Apr 12, 2026
  4.0
  Too much waiting even though we had an appointment. Also, the technician did not understand the meaning of pupillary distance (PD). Other than that, staff & doctors are friendly and place is clean with pretty good selection of frames.

Frequently Asked Questions About LensCrafters