LensCrafters

Reviews

• RE

  Raghunath E

  1 day ago
  1.0
  And I went to ask for help with my online order to Tustin marketplace location to correct my PD . Staff and manager were so rude and I have decided to place for return. They need to know whats customer service means. Looking at the history, looks like I am not alone and they are letting this happen. Wow
• NC

  Nick Cordero

  Jun 21, 2026
  1.0
  My father and I recently visited this LensCrafters location and had a very disappointing experience with Brian. My father has been a customer here before and has significant vision limitations, so patience, empathy, and clear communication are especially important. Unfortunately, throughout our interaction, Brian came across as condescending and dismissive. He frequently spoke in a way that made my father feel as though he knew nothing, rather than taking the time to explain things respectfully. As someone accompanying my father for the first time, I immediately noticed the same behavior that my father had previously described. Customer service should make people feel comfortable and respected, especially when they are seeking help with something as important as their vision. Instead, we left feeling frustrated, embarrassed, and unwelcome. I hope management takes this feedback seriously and works to ensure all customers are treated with patience, kindness, and professionalism.
• AH

  Amir Hussein

  Jun 16, 2026
  5.0
  I had a fantastic experience ordering my sunglasses at the Irvine location! The customer service here is top-notch, starting with Luisa. She was absolutely amazing—incredibly helpful, friendly, and really knows how to take care of her customers. The manager (whose name I didn't catch) was also highly professional and supportive. This is definitely a great place with a wonderful team, and I highly recommend them!
• NW

  Nataliia Hordiiuk (whynotnatali)

  Jun 5, 2026
  5.0
  I had a great experience at LensCrafters! I came in because one of the tiny screws holding my lens was lost on one side and they fixed it for me right away at no charge. The staff was kind, helpful, and professional. I really appreciate the quick service and their willingness to help. Highly recommend!
• RS

  Renee Sierras

  Jun 1, 2026
  5.0
  I visited this LensCrafters location on May 31 to pick up my glasses and new lenses. While I was there, I discovered that I had a flat tire and was waiting for a coworker to come help me change it. Before he had even started his shift, Tony, the Store Manager, noticed my situation and kindly offered to help. I was completely blown away by his generosity and willingness to go above and beyond for a customer. The staff at this location has always been friendly, professional, and helpful, but Tony exceeded every expectation. His kindness turned a stressful situation into a positive experience. Because of the exceptional service I received, this will be the only LensCrafters location I visit going forward. Thank you, Tony, for your outstanding customer service and genuine care for your customers! I will return for all my tire needs, oops I mean eyeglass needs! Thank you again Tony so much. You proved to me that there are still amazing people in the world! 🌍

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