LensCrafters

Reviews

• NN

  Natalie Nuñez

  3 days ago
  5.0
  Very happy with the customer service I got with Sarai! Very nice and great hospitality.
• JM

  Janella Molina

  Jun 25, 2026
  1.0
  If you want to waste time and be told different things come here. Not satisfied with their customer service. Although the Doctors there are amazing, it doesn’t change the fact that the other employees don’t do a good job of informing patients of very important information regarding appointments, etc. It’s been a month in a half since I ordered my contacts and I still have yet to get them. I was told I didn’t need an appointment from receptionist when she called stating they were ready. After I drove 30 mins and arrived I was told I needed one. Then I was told only then that the Doctor is only available Wednesday and Thursdays. Didn’t receive an apology for their misinformation and misguidance or waste of my time. I had to schedule out another 2 weeks due to my work schedule. A week later I get a phone call that no Doctors were available for my appointment day after all. So I’m asking receptionist about Doctor days they’re available so I don’t waste my time again and she was confused and couldn’t clearly answer me, only to end on telling me there are 2 Doctors who are available any day of the week. It’s upsetting that something so simple has to be so complicated. Clear communication and providing useful clear information is very important and needed at this location. I will not be coming back here after this first time experience. And now I’m waiting another 2 weeks to receive my contacts. They need to have a meeting to reeducate their staff on how to handle these situations and all be on the same page to not misinform their patients.
• AA

  Abdel Al

  May 2, 2026
  1.0
  The staff is extremely slow and unresponsive. I placed an order that kept getting delayed, and every time I called, I was told it was “back ordered” with no clear timeline. After going back and forth multiple times, I ended up canceling the order altogether. On top of that, calling customer service is frustrating — you’re put on hold for at least 10–15 minutes every single time. Overall, a lot of hassle for nothing. I wouldn’t recommend dealing with them.
• JH

  Jazmin Hernandez

  May 1, 2026
  5.0
  I had a really great experience here today. Everyone was so kind and helpful especially Emily and Gilbert! I never felt rushed, and the whole process was smooth and comfortable. They helped me feel confident trying contacts for the first time. Everyone was professional, patient and they all genuinely care about your experience!
• BP

  Burnshell Pomares

  May 1, 2026
  5.0
  Dr Richard Simonds is great. He’s always kind and professional. Emily Benavides was also very professional, knowledgeable and kind. I also need to add Debbie and Lexie. The staff here is amazing. They all make you feel very comfortable. The process was hassle free, stress free and they see you on time 👀. So no waiting hours before you get called back.

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