National Seating & Mobility

Reviews

• LD

  LAURA LEE DENIZ

  3 days ago
  5.0
  I just received my electric wheelchair from National Seating! I have been having mobility issues due to being short of breathe from a ongoing heart problem. I knew it was going to be a difficult journey getting an electric wheelchair when I had never even had a regular one but I was struggling more and more each day...and family outings were a thing of the past! At 64 I didn't want to be left out of my family's life or limit what they did because of my health issues but the price of a scooter or electric wheelchair was not something I was ever going to be able to afford on disability. I needed something that was going to be compact enough to fit in the trunk of a car and light enough that I could load it if necessary...I spoke with Tony Nunez from National Seating and got the ball rolling (and I did have a medical advocate that helped me navigate the medicare system) and I had 1 face to face appointment for measurements and a consultation before delivery but I now I can disassemble/assemble and load the wheelchair in minutes and be on my way for dr. appts., shopping or whatever I need to do for that day! Thank you again Tony for making this process as easy as possible!
• SB

  Sonja Burgess

  Jun 25, 2026
  5.0
  I got hassled by my doctor and national seating and mobility stayed with me the entire time. I was always kept in the loop about what was going on. I am very pleased. A disabled person can get hassled enough with everyday things. These guys took very good care of me. thank you!
• JL

  John Landis

  Jun 18, 2026
  5.0
  Mr Tony Nunez was a fellow of complete professionalism and good humor. Very positive experience with the entire team from start to finish...10/10 would definitely recommend to any and all! Well done, team!
• MD

  Maria Dominguez

  May 22, 2026
  5.0
  The level of care and professionalism demonstrated by David was exceptional. Working with individuals who have quadriplegia requires not only deep product knowledge, but also passionate, empathy, and genuine compassion. David demonstrated all of these qualities.
• MM

  Megan McKeon

  May 13, 2026
  1.0
  My experience over the years is unacceptable and honestly appalling for a company whose main focus is patient care and providing medically necessary mobility equipment. It is completely unacceptable that patients are expected to have excessive wait times for medically necessary equipment that directly impact their independence and ability to function day to day. To make matters worse, when equipment is finally delivered, it is often incorrect or incomplete even though specifications have been clearly documented at the time of the original order. When these mistakes happen, they should be corrected immediately. Not in several months, weeks, or in my experience, never at all. Since the beginning of working with NSM, I have experienced repeated delays, poor communication, a lack of follow through and many unresolved issues throughout my time working with the Fresno branch. I still have never received parts from a wheelchair order placed in 2022, and in 2024, I also requested replacement parts for items that were lost or damaged by an airline, and those parts were never received either. On top of that, I began the process of getting a new wheelchair in November 2025. As of May 2026, nothing has been done to move the process forward. Over six months has passed with little to no meaningful progress, communication, or urgency. This is completely unacceptable for equipment that I depend on day to day. There appears to also be a serious lack of accountability from everyone involved at this location. My experience isn’t an isolated one. The public google reviews of the Fresno location are filled with multiple complaints from other patients that describe many of my same issues. Many of them discuss the lack of follow through, poor communication, excessive delays in receiving items, missing parts on their equipment, and other unresolved issues. The responses from National Seating and Mobility are the same generic copy and paste response apologizing and promising to discuss issues, and yet it appears the issues never resolve. There comes a point when you repeatedly apologize for the same thing that the apologies become meaningless when there’s no change to back it up. While I personally am still able to function without my wheelchair to some extent, many people cannot. There are people who rely entirely on their wheelchairs every single day to be able to work, go to school, go to medical appointments, and have any semblance of independence. Delays like this are not just a minor inconvenience, they directly impact people's lives. Patients come to National Seating and Mobility vulnerable and trusting that they will receive quality care in a timely manner, a certain level of communication, and support. Yet my experience over the years demonstrated a lack of urgency, organization, and poor communication as well as a lack of patient care. I should not be spending my time trying to chase down phone numbers, paperwork, updates on my equipment and wondering if trying to get a new chair is even worth it anymore. This complaint reads as frustration, but its so much more than that. Quite frankly, I'm angry. I’m angry at the repeated failure to properly serve patients who depend on you and your company to provide them a service that affects someone’s independence, mobility, and overall livelihood. I sincerely hope this complaint is actually taken seriously and some serious changes are made within the Fresno branch so that future patients don’t continue to experience the same abhorrent level of care I have been receiving over the years.

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