National Seating & Mobility

Reviews

• MM

  Megan McKeon

  May 13, 2026
  1.0
  My experience over the years is unacceptable and honestly appalling for a company whose main focus is patient care and providing medically necessary mobility equipment. It is completely unacceptable that patients are expected to have excessive wait times for medically necessary equipment that directly impact their independence and ability to function day to day. To make matters worse, when equipment is finally delivered, it is often incorrect or incomplete even though specifications have been clearly documented at the time of the original order. When these mistakes happen, they should be corrected immediately. Not in several months, weeks, or in my experience, never at all. Since the beginning of working with NSM, I have experienced repeated delays, poor communication, a lack of follow through and many unresolved issues throughout my time working with the Fresno branch. I still have never received parts from a wheelchair order placed in 2022, and in 2024, I also requested replacement parts for items that were lost or damaged by an airline, and those parts were never received either. On top of that, I began the process of getting a new wheelchair in November 2025. As of May 2026, nothing has been done to move the process forward. Over six months has passed with little to no meaningful progress, communication, or urgency. This is completely unacceptable for equipment that I depend on day to day. There appears to also be a serious lack of accountability from everyone involved at this location. My experience isn’t an isolated one. The public google reviews of the Fresno location are filled with multiple complaints from other patients that describe many of my same issues. Many of them discuss the lack of follow through, poor communication, excessive delays in receiving items, missing parts on their equipment, and other unresolved issues. The responses from National Seating and Mobility are the same generic copy and paste response apologizing and promising to discuss issues, and yet it appears the issues never resolve. There comes a point when you repeatedly apologize for the same thing that the apologies become meaningless when there’s no change to back it up. While I personally am still able to function without my wheelchair to some extent, many people cannot. There are people who rely entirely on their wheelchairs every single day to be able to work, go to school, go to medical appointments, and have any semblance of independence. Delays like this are not just a minor inconvenience, they directly impact people's lives. Patients come to National Seating and Mobility vulnerable and trusting that they will receive quality care in a timely manner, a certain level of communication, and support. Yet my experience over the years demonstrated a lack of urgency, organization, and poor communication as well as a lack of patient care. I should not be spending my time trying to chase down phone numbers, paperwork, updates on my equipment and wondering if trying to get a new chair is even worth it anymore. This complaint reads as frustration, but its so much more than that. Quite frankly, I'm angry. I’m angry at the repeated failure to properly serve patients who depend on you and your company to provide them a service that affects someone’s independence, mobility, and overall livelihood. I sincerely hope this complaint is actually taken seriously and some serious changes are made within the Fresno branch so that future patients don’t continue to experience the same abhorrent level of care I have been receiving over the years.
• WW

  William Walby

  Apr 24, 2026
  5.0
  Al from NSM came by today as scheduled. He had my scooter repaired good as new in no time. Very grateful to Al and NSM for their service and for keeping us mobile!
• JE

  julian Estrada

  Apr 22, 2026
  5.0
  Thanks al sachez for fixing my son's wheel chair Did a great job he knows what he's doing keep up the good work
• VG

  Victor Guerra

  Apr 13, 2026
  5.0
  I wanted to take a moment to share my experience with Alberto, who recently assisted me with my wheelchair. From the very beginning, Albert demonstrated not only professionalism and expertise, but a genuine level of care that truly made a difference in my experience. Albert went above and beyond to ensure that my wheelchair was not only functioning properly, but also adjusted in a way that made me feel completely comfortable and supported. What stood out most was his attention to detail and his willingness to listen—he took the time to understand my needs and made thoughtful adjustments that improved both my comfort and confidence. Beyond his technical skills, Albert is simply an amazing person. His kindness, patience, and positive attitude created an environment where I felt respected and cared for every step of the way. It’s rare to come across someone who combines skill and compassion so seamlessly, and Albert truly exemplifies that balance. Experiences like this don’t go unnoticed, and I felt it was important to recognize the impact he made. And on a lighter note—if anyone deserves an employee of the month award, I think we can all agree it should be Alberto! Thank you for having someone like Albert on your team. He is a true asset, and his work makes a meaningful difference. Much love, ~Victor Guerra Victortheinspiration Author of Become the Victor
• ME

  Michelé Reneé Morrison (EagleFeathers)

  Mar 14, 2026
  1.0
  I can tell you the worst experiences I've had with a National Seating I've been stranded twice... And I do not appreciate it on my way doing some business yesterday and the the scooter had conked out like nothing and there is no coming back to this one I'm not very happy with you guys at all. Seriously no coming back to this one I am done stick a fork in me and I'm done

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