Site for Sore Eyes - Fremont

Reviews

• RL

  R Le

  May 8, 2026
  1.0
  Objectively, I was 15 minutes late to my 4:00 PM appointment, and I completely understood when the staff told me I would need to wait until after the 4:30 PM patient was seen. That seemed fair, and I agreed. However, after waiting another 55 minutes, the doctor proceeded to see the 5:00 PM appointment ahead of us as well. The front desk representative even reminded the doctor that we had been waiting, but the response direct from the doctor was simply that we were late. If they had no intention of accommodating us, they should have communicated that clearly from the beginning and offered to reschedule instead of continuing to push us back appointment after appointment. Being late once should not result in being indefinitely deprioritized without transparency. Unfortunately, the experience felt dismissive and poorly handled from the start. Based on this experience, I will not be returning.
• RA

  Rani Aravi

  Apr 15, 2026
  1.0
  I am leaving this review to document a very frustrating experience at Site for Sore Eyes, spanning from December through today in April. In December (New Year time), the doctor discussed two contact lens options with me: one for astigmatism and one without. My prior contacts were the same prescription but not for astigmatism, so I agreed to try the astigmatism lenses. I gave them a fair chance for about a month or so. At home, they seemed mostly manageable, but after more travel this spring and more long-distance visual demands, it became clear that these lenses were not working well for me. The fit also felt different from what I have worn comfortably for years. That should have been a straightforward follow-up conversation with the doctor. Instead, when I called back today in April to revisit the second option that had already been discussed with me in December, the receptionist, Gurujun (apologies if I misspelled the name), spoke to me in a way that I found completely inappropriate. They questioned why I had “waited this long” and told me I should not have waited. That response is unacceptable. Patients do not all process symptoms, discomfort, fit, and visual quality on the same timeline. Some issues only become obvious over time, especially when circumstances change, such as travel, distance vision demands, or extended wear. It is not the role of front desk staff to shame, second-guess, or override a patient’s lived experience. That crosses a line professionally and raises serious patient care and liability concerns, because non-clinical staff should not be making patients feel dismissed when they are reporting problems with a medical device they were prescribed. There was also a separate unresolved issue involving the trial lenses ordered for me in January. I paid the $90 fitting fee, and the doctor had offered those samples to me as part of that new order. When I tried to pick them up in January, the office told me they could not find the order. I was then kept waiting for about 30 minutes while staff searched for the lenses in between speaking with other patients. The experience was already draining and disorganized enough that I let it go at the time. Then, when I called again today in April, I was met with a dismissive response. Gurujun questioned my experience and said, in substance, “Well, I don’t know who handled your contact lenses, because I see them here right in front of me in the drawer.” That was incredibly frustrating. It turned my very real January experience into something that felt questioned or minimized, when the reality is that I had already come in, already waited, and had already been told the order could not be found. Today (April), when I asked for the trial lenses that had already been ordered and discussed for me, they refused to give them to me even though those lenses are already there for me. I was told they would instead try to order samples for the new set I was now requesting. That misses the point entirely. I wanted the original trial set because I had already paid, the doctor had already offered and had them, and I needed the ability to compare both options while my current supply was running low. When I tried to explain this, Gurujun spoke to me in a condescending way, raised their voice, and treated me like I did not understand my own vision needs. I have been wearing contact lenses for over 20 years. I know when something feels wrong with my eyes, my fit, and my distance vision. No receptionist should be speaking to a patient as though they know the patient’s body better than the patient does. I followed up respectfully. What I got back was disorganization, dismissiveness, and a complete lack of empathy. Eye care requires trust. Patients need to feel heard, especially when they are reporting that a lens is not fitting or performing correctly. Unfortunately, this office made me feel brushed aside and spoken down to. Based on this experience, I cannot recommend this location.
• LV

  Leticia Rosas Vera

  Mar 21, 2026
  5.0
  My frames unexpectedly broke 1 day before a trip, I stopped by Site for Sore Eyes a few minutes before closing. I was greeted by Lee who helped me find new frames that fit my prescription lens. Thank you Lee for being so kind and helpful!
• MH

  Melanie Harbert

  Jan 18, 2026
  5.0
  The customer service here is excellent and the optometrist, Dr. Louie is professional and so kind. Belinda, Gunjan and Dawn go above and beyond!!! I will warn-do not go on a Sunday-there is a worker there, LEE, who is very unhelpful and has a “can’t do” attitude. Very opposite from every other excellent employer there. Highly recommend (except on Sunday’s)!
• AL

  aman lal

  Feb 8, 2019
  5.0
  Store has wide selection of frames. Doc was very knowledgeable. Customer Service was wonderful. Got my exam and glasses under two hours. Highly recommended.

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