Club Pilates

Reviews

• MI

  Manila Iqbal

  2 days ago
  5.0
  One of the best instructors loud and fun to and challenging class
• AS

  Antoinette Salom

  6 days ago
  2.0
  The studio felt cramped and cluttered,reformers are super close to eachother and I wasn’t too keen on the dim lighting. The initial sign up for intro class was easy. Only issue is that they call, text, and email you ALOT before the class. The phone call that I received prior to the intro class was to remind me about signing the waiver, and ask questions about my workout history and goals. I mentioned that I currently go to another Pilates studio and the tone of the woman on the phone changed completely, kinda felt judgy. Overall, I won’t be joining this location. Was hoping for a better experience given how big the company is, but that’s alright :)
• MF

  Melissa Flores

  Apr 15, 2026
  3.0
  They REFUSE to cancel my membership. I tried calling and e-mailed them multiple times! This is the WORST EXPERIENCE I have ever had trying to cancel a membership. UPDATE: I received a call from the new manager apologizing and cancelled my membership and refunded me since she saw my many attempts to cancel. She took accountability and made it better.
• JG

  Jonakey Gupta

  Apr 4, 2026
  1.0
  If you want to get cheated out of the classes you’ve paid for, this is the perfect Pilates club to join. Just stay on the waitlist and watch your classes disappear without any accountability or resolution. What’s even more frustrating is the complete lack of customer support — no one answers the phone, and messages go unanswered. It feels like once they have your money, you’re on your own. Extremely disappointing experience. I would not recommend this place to anyone looking for a professional or reliable
• HY

  Henry Yee

  Mar 19, 2026
  4.0
  Love the instructors there, they deserve 5 stars. But the management team need to up for a change. If I could I would give ZERO star. The top 1 issue is the unfair cancellation penalty!Even sign up with unlimited membership but the classes up for sign up are not available until like 2 or 3 weeks later. I got numerous class cancellations when I was on my way to studio, or about to head to studio or wait at the door of studio. I understood we all human and have family emergency, out sick etc. Even I am upset cause I set aside the time to class and got cancelled in last min is upsetting, but i understand. But when it comes to us, when I am sick, injury before class, I called the studio to tell them the issues . They promised will take care of it and waive my penalty. But next day $25 charge for no show! I called studio and was told have to let owner handle this and that is the end of it. I have very good record to attend classes on time and just when I am sick or injury the day of the class, can’t they make any courtesy adjustment , instead studio just slap $25 penalties on your account. Yet they keep texting and calling to ask you to join their annual membership??!! I am looking for a new Pilates studio which has better policy and more humanize attitude for their clients UPDATE: the general manager from the studio contacted me. Thank for that cause I feel they do care how we the customers feel about the studio policy, and some leniency for unforeseen emergencies we may have. I do agree the cancellation policy should be installed to protect the study and customers, but how to execute them should be case by case with different measurements for different situation. No hard feeling, I also have shared my opinion of improvement with studio manager. Like I said I love Pilates and enjoy my me time there.

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