Club Pilates

Reviews

• JJ

  Julee Jiang

  Jul 3, 2026
  1.0
  If I could give 0 stars, I would. HORRIBLE customer service and management. My friends and I arrived slightly late to our class due to a road incident and were rudely turned away at the door. This was our very first Club Pilates class, so we genuinely weren't aware of the 5-minute late policy. While we understand that policies exist, we were disappointed that no consideration was given to the circumstances or the fact that we were first-time customers. The employee at the front insisted that we had received emails about the policy, but none of us did. Rather than explaining our options or offering to help us reschedule, she simply closed the door in our faces. We also tried calling the studio multiple times beforehand to let them know we were running late, but no one answered. Afterward, we called again and even sent messages hoping someone would follow up or help us resolve the situation, but we still received no response. It makes you wonder what the customer service staff are there for if no one ever picks up the phone or responds to customers. What makes this even more disappointing is that my friends and I were genuinely excited for our first class and were planning to sign up for more in the future. Instead, our very first interaction with this studio ensured we'll be taking our business elsewhere. We'll be going to Solidcore instead, where they offer a 10-minute grace period and, from our experience so far, have been much more welcoming. Policies are one thing, but basic customer service and empathy are another. If you're looking for a studio that values its customers, I'd think twice before coming here.
• VA

  Vandana Agarwal

  Jun 21, 2026
  1.0
  I joined a couple of months ago, and starting in my second month, classes began getting canceled due to instructor unavailability. I tried my best to stay consistent by attending office hours and fitting in at least two classes whenever possible. To make matters worse, I was charged for classes that I actually attended. Now, in my third month, all of the classes that fit my schedule and that I had booked have been canceled. Despite multiple attempts to resolve the issue, I have not received a response regarding a refund. This experience has been extremely disappointing and demotivating, especially when you're just beginning your health and fitness journey and trying to build momentum. The lack of reliability, communication, and support has made it very difficult to stay committed.
• YD

  yujia ding

  Jun 19, 2026
  1.0
  Avoid this Club Pilates location if you value your time and sanity. Before you sign up, they will constantly contact you and push memberships. But once you want to cancel, suddenly nobody can help. I had to stop Pilates due to a medical condition. When I spoke to the front desk a month ago, I was told they didn't have permission to process cancellations and that I had to send an email. Two weeks after sending the email, I received absolutely no response. I went back to the studio to follow up, and they promised the issue would be resolved within 2–3 days. Another week passed—still no response. The phone is never answered. Emails appear to be ignored. The front desk seems responsible only for selling memberships, not helping existing members cancel them. I've never seen a business make cancellation this difficult. The management is disorganized, communication is nonexistent, and customer service is unacceptable. Think twice before joining. If there's any chance you'll ever need to cancel, save yourself the headache and go somewhere else.
• DA

  Deepta Avantsa

  Jun 15, 2026
  5.0
  I've had the opportunity to work with Tammy, Roberta, Elena All of the instructors are experienced, knowledgeable and know how to work with alternatives if one is experiencing any injuries. Great place and a big shout out 🎉🎉to the considerate and helpful front office staff.
• CL

  Changcan Li

  Jun 6, 2026
  5.0
  My experience at Club Pilates has been very positive and rewarding. From the moment I joined, I felt welcomed by the friendly staff and supportive instructor. The classes are well organized, and the instructor takes the time to explain each movement clearly, making it easy to follow regardless of fitness level.

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