AudioNova

Reviews

• LM

  Loren Magill

  Oct 8, 2026
  5.0
  I've had the unfortunate need for hearing aids going on 20 years and been a patient of AudioNova (and it's predecessor Connect Hearing) the entire time. They are amazing, professional, compassionate people who will patiently guide you through the process; Hannah Younesi in the Encino Branch is an absolute gem! I've learned over years of this experience is that it's vital you understand your insurance coverage (if you're lucky enough to have Medical Insurance and a policy that covers Hearing Aids - most don't) and adjust your expectations accordingly. AudioNova will do most of the paperwork and processing for you but they are still slaves to the insurance industry, just like the rest of us.
• ES

  Evan Stewart

  Sep 17, 2026
  1.0
  They deleted my measurements, insisted I pay for new ones, and then hung up on me. Shockingly terrible customer service. For context: I called in to see if I could request my measurements for an ear impression I did 2 years ago. They looked up my account and saw that they deleted all my measurements... Okay kinda weird but surely they'd offer to do the impressions again for free? Nope. They insisted that I could come in and pay to do another impression to replace the measurements. I questioned all of this and they said they had to put me on hold to look into something and promptly hung up on me. I wanna give the benefit of the doubt that this was an accident but they never called back even though they had my account pulled up with my phone number. Very disappointed.
• MM

  Me

  Aug 31, 2026
  1.0
  I had my worst experience with this clinic, I’ve tried to schedule an appointment my appointment was cancelled 4 times for no valid reason, this clinic has the worst customer service they never pick up the phone and never respond to my messages. Hannah is super careless and never answers or responds to any of my messages. Front office lady Marcella has a very bad attitude and super rude.i do not recommend this clinic ( i had bleeding and my ears got a very bad infection because they have forced lyrics in my ears. They don’t know what they are doing, very unprofessional
• SB

  Shayna B

  Aug 13, 2026
  5.0
  Thank you for all the,my hearing aids are working now. What a wonderful job Francine and Narli will recommend to all my friends.
• LS

  Linda Schwartz

  Aug 14, 2020
  5.0
  Excellent customer service and expertise. We've been dealing with Connect Hearing for a few years and are very pleased. Highly recommend to others.