LensCrafters

Reviews

• VE

  Veronica Edwards

  5 days ago
  5.0
  great experience getting an eye exam here. the optometrist was very professional and thorough, explaining everything clearly.
• GR

  George Rodriguez

  Apr 30, 2026
  2.0
  I had an appointment scheduled for 11:20 AM, but I made a mistake and thought it was at 11:30 AM. I called about 20 minutes in advance to inform them that I was running late and would arrive at 11:25 AM. They asked if I wanted to reschedule, and I explained that I only had Wednesday and Thursday off. They said that since it was only 5 minutes late, they had a 10-minute grace period. I thought that was great! I would take full responsibility for my speeding because I had gotten a ticket on the way there. While I was pulled over, I called back and apologized because I was now going to miss my appointment. Ebbie answered my phone call and was understanding, but she quickly said that she could reschedule me for 12 PM. That was really annoying to hear, but I figured maybe someone had canceled. When I arrived, they kept jumping between two different associates because they couldn’t check me in themselves. I ended up with Ebbie, and she said that she couldn’t find my insurance. She started talking about things as if I understood colloquial eye doctor language, talking about different contracts and a VSP being out of network but also in network? I honestly stopped her and asked her what this meant for me and what I needed to do. She said that I needed to call VSP, but I knew that I had insurance through MetLife. I was confused and concerned about the poor customer service, especially since my first time there had been so good. I had driven all the way from Hayward because my service had been so good last time. She was clearly annoyed that I cut her off to ask a valid question, the most awkward part is she was saying all this in front of another customer who was in front of her at the time. She started talking like I was a child or something, and it made me feel uncomfortable. I asked her if there was a manager, and she said that she was the manager. I felt uncomfortable with her service as a manager, and she even said that she couldn’t go through with my appointment because I was uninsured. I told her that I had an HSA card that I could put down, but she declined that as well. She said that I needed to call “VSP.” All that said, I told her that I would rather take my business to another location.
• JL

  Jason Liu

  Apr 28, 2026
  5.0
  Super grateful to the team's hospitality. I'm not a customer/patient and yet, when I walked in hoping they would help me replace the small screw holding my glasses together, they were eager to help and insisted they won't take payment and were very kind about it!
• KK

  Khalil

  Apr 25, 2026
  5.0
  If you visit this location, you’ll want CC to assist you. She guides you toward the best affordable options and answers every question thoroughly. With so many details about lenses, it can feel overwhelming, but having someone knowledgeable to explain everything and offer thoughtful recommendations made a big difference.
• IH

  Iman Harsini

  Apr 25, 2026
  5.0
  Great staff and extremely helpful. Highly recommend this branch. Wide selection of glasses and shades as well as quick repairs.

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