Club Pilates Daly City

Reviews

• LS

  Luna Salaver

  1 day ago
  2.0
  Instead of a one-star review, I'll be generous to give Club Pilates Daly City (Club) two stars for its clean, well-equipped environment; however, its membership/payment process was far from ideal. I joined on July 5, 2026, paying $129 with high expectations. Unfortunately, I had to request a medical freeze on July 22, which should have been valid August, September, through October 31, 2026. Because of the knee injury pain, I made the ultimate decision to cancel my Club membership on September 25 via email. When I didn't get a response, I went to the Club in person on October 3, well before closing, but was told to come back the next day, which I did because I wanted to avoid being ultimately charged $293 ($129, $35, $129) for the one class I attended in July. I believed cancelling in person would complete the process to avoid any more charges for a membership I cannot currently use. Imagine my disappointment to see I was once again charged a monthly membership fee on October 5, 2026.
• SZ

  Sylvia Ziadeh

  2 days ago
  5.0
  Love Club Pilates! Eugene and Yvette are my go to instructors. Eugene will make you sweat and Yvette is gentle but the workouts will surprisingly make you sore the next day! Great energy, clear directions, very thorough, kind and effective!
• RH

  rita ho

  2 days ago
  5.0
  Great studio & instructors.
• GV

  gaby v.

  Sep 22, 2026
  5.0
  It was my first time taking a Pilates class. The ladies at the front were beyond welcoming and helpful! They explained everything in such a thorough manner. The actual class itself was fun! The instructor Eugene was great! He demonstrated perfectly how to use the materials and helped us correct our forms. Such an amazing experience overall!
• CC

  Claire

  Sep 4, 2026
  2.0
  I’ve been coming to this studio since it first opened about three years ago, so this review is based on long-term experience rather than a single bad visit. The staff are generally friendly, professional, and respectful, and there are some genuinely great instructors. Unfortunately, the ongoing issues I’ve observed over the years make it difficult for me to rate this studio higher. 1. Damaged equipment is left unreplaced for months Some of the rubber hand grips on the reformers have been ripped or worn out for months. I noticed this a long time ago, and they still haven’t been replaced. It’s uncomfortable to hold them during class, and basic equipment maintenance really shouldn’t take this long. 2. The hand weights are also noticeably worn out Some of the hand weights have been used to the point that the outer coating is worn off and the metal underneath is exposed. Again, these are basic pieces of equipment that members use constantly. They should be replaced once they’re visibly damaged and worn. 3. Some instructors consistently end classes 2–3 minutes early This is the issue that bothers me the most. Classes are supposed to be 50 minutes, yet I’ve noticed that certain instructors consistently end their classes 2–3 minutes early. Yes, two or three minutes may not sound like much, but when you’re paying for a 50-minute class, consistently receiving less than 50 minutes is frustrating. It also adds up over time. What makes it more frustrating is that there are instructors who consistently manage their classes very well and use the full 50 minutes. Those instructors are a big reason I’m still coming. The inconsistency between instructors is what needs to be addressed. 4. Customer service needs to respond more promptly I recently emailed the studio regarding a class freeze and received no response, even after following up several times over a few days. Members shouldn’t have to repeatedly chase the studio for a response to a straightforward request. Overall, I’m disappointed because I’ve been a member for about three years and have watched these issues persist for a long time. I’m not expecting perfection, but I do expect basic equipment maintenance, consistent class duration, and timely customer service. The two stars are for the welcoming staff and the good instructors who consistently deliver the full 50-minute class. I hope management takes the rest of this feedback seriously and makes some meaningful improvements.

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