LensCrafters

Reviews

• JA

  Je'Marlo Ashford

  Oct 5, 2026
  1.0
  rall, my experience with LensCrafters started off exceptional. Dr. O was great, and Eli, who helped me with my glasses, provided excellent service. Unfortunately, my interaction with Sharon completely changed my experience. I called because I noticed the progressive lenses were not added, and I simply wanted to get it corrected and pay the difference. Sharon told me someone would call me back in 30 to 45 minutes. I explained that I was at work and didn’t have that kind of time. She put me on hold, and after sitting there for about 10 minutes, I hung up and called back. When I called back, I explained that I had already been on hold for 10 minutes and asked why I was still holding. Her response was, “I told you someone could’ve called you back.” I asked how much longer I was supposed to hold, and she told me another 15 to 20 minutes. At that point, I’m thinking, seriously? You expect me to sit on hold for 25 to 30 minutes just so I can pay for an adjustment to my glasses? Her response was basically, “Well, we can just give you a refund then.” What really bothered me was her attitude and the way she spoke to me. When I asked to speak with her manager, she refused and told me if I had a complaint, I could call customer service. When I came into the store to get my refund and explained how rude and disrespectful I felt she had been, her response was, “I just give whatever I get, so if you got a problem, then I got a problem.” That is where I have a serious issue. If you are in a leadership position, you cannot talk to customers that way. I wasn’t yelling, being disrespectful, or asking for anything unreasonable. I was trying to spend additional money to correct my order. I understand that everyone can have a bad day, but there is a certain level of professionalism and respect that should always be shown to a customer of over 15 years. . I hope this is addressed because I would hate for another customer to have an otherwise great experience with LensCrafters ruined by being spoken to this way.
• PP

  Pratima Patel

  Sep 14, 2026
  1.0
  Hi, My family members buy four pair of glasses, two of them are broken within two months.
• TK

  Thomas Koester

  Jul 26, 2026
  5.0
  I was very impressed with the knowledge and professionalism of the Sun Valley, Concord store. Eli was the employee that helped me. Thank you, Lens Crafters, for hiring and traing great people. I was impressed. I will be back!
• RP

  Ramon Pires

  Jul 25, 2026
  1.0
  Unfortunately i can’t give negative stars. Bought glasses for my dad that took 3 weeks to get delivered while they promised 1 week max. Then the glasses arrived and they were the wrong prescription, I took it back in for a review and they admitted to have it done wrong and would fix the prescription within 10 days… 32 days later the glasses were done and guess what? Wrong prescription again. I called in and this woman named Sharon with being the most rude human being on earth picks ups the phone and tells me that there is nothing I can do and If I wanted to fix the glasses again it would need to be out of pocket. How can a person that is an employee defend a company that can fire them at any second and replace like nothing has ever happened over another person who is clearly getting robbed. Completely Insane.
• TB

  Tiana Brown

  Jun 17, 2026
  5.0
  Erina was wonderful! I have been to 6 Lenscrafters stores throughout the Bay Area and no one was able to assist with a certain frame that I Was trying to get ordered. Erina thought outside of the box and tried many ways to assist with me getting this specific frame. Overall, Erina and her team’s customer service was tremendous and meant so much as I was able to order the frame that I have been looking high and low for. Thank you Lenscrafters Concord!!

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