Site for Sore Eyes - Auburn

Reviews

• SW

  Samantha Wallen-Wall

  Aug 10, 2026
  1.0
  If I could give Site for Sore Eyes in Auburn zero stars, I would. I have worn glasses for over 35 years and have never experienced anything like this. I spent over $1,600, with insurance, on three pairs of glasses and made more than 12 trips to this store trying to get them right. The first pair, occupational progressives, had incorrect measurements/distances and had to be remade. To their credit, the staff acknowledged that mistake and were accommodating initially. Unfortunately, as the problems continued, I felt they became increasingly irritated with me—even when I was returning because something was wrong. The other two pairs weren't right either. I repeatedly said something seemed wrong with my left eye. Dr. Coen's prescription showed an astigmatism I had not previously had. I eventually had a second exam with him, which I found rushed and condescending, and I also had physical interactions with him during my exams that made me uncomfortable. After repeatedly trying the glasses and still being unable to see as well as I could with my old ones, I drove 2½ hours to the optometrist I'd seen for more than 15 years and had never had a problem with. She arrived at a different prescription and, notably, found no astigmatism in my left eye. I asked Site for Sore Eyes to either refund my money or remake all three pairs using the corrected prescription. They agreed to remake them. And then it got worse. The newly remade computer glasses felt VERY wrong. I asked them to keep the lenses they'd just removed because, despite having the previous prescription, they actually seemed better. When I realized at home that the new glasses weren't working, my husband returned THE SAME DAY to retrieve those old lenses before they were discarded. They told him we'd have to pay another $200 for them. I refused. After a week of headaches trying to make the new computer glasses work, I took them to another optometrist to verify the prescription. **THE LENSES HAD BEEN REVERSED.** The prescription for my left eye was installed on the right and the prescription for my right eye on the left. Even worse, I learned that the lenses were standard plastic, despite my having paid for their second-tier polycarbonate lenses. I did not have the other two pairs independently checked, but given this finding, I strongly suspect the same cheaper material may have been used in those as well. I kept the incorrectly installed lenses as evidence and have asked the optometrist who discovered the problems to document the findings. I called Site for Sore Eyes to make sure they knew about both mistakes. Shannon, the woman I had been dealing with apologized and acknowledged that the replacement lenses were supposed to be the same quality I had originally paid for. After 12+ trips, multiple remakes, two exams there, driving 2½ hours for a correct prescription, and then having all three pairs remade AGAIN, I ultimately had to pay another optometrist to fix glasses that Site for Sore Eyes had made with the prescriptions in the wrong eyes and with a lower-grade lens material than I had paid for. I wasn't being difficult. I simply wanted to be able to see through the glasses I had paid $1,600 for. I will never trust this business with my vision or my glasses again.
• MB

  Motley Brew

  Jul 28, 2026
  5.0
  I can't recommend them enough. They are so friendly and knowledgeable and made getting my glasses an easy and comfortable experience (along with the on-site optomologist.) They never make me feel like I am a burden when I come in to get my glasses adjusted, and take care of it on the spot. Highly, highly recommend.
• KF

  Kate Franchuk

  Jul 10, 2026
  1.0
  I never leave negative reviews, but after everything I’ve been through since February, I feel obligated to share my experience so others know what to expect. What should have been a simple process of getting prescription glasses turned into months of frustration, stress, and disappointment. Since February, I have made well over 10 trips to the clinic because of repeated mistakes. Every time I thought an issue had been resolved, another one surfaced. One of the first problems involved the blue-light coating. I specifically requested a blue-reflective coating. When I returned because the lenses clearly reflected green, the manager, Shannon, held the lenses in her hands and insisted that the green coating was actually the blue coating I had requested. I left feeling like I didn’t know what I was talking about. Later, another employee admitted the lenses did, in fact, have the green coating, and they had to be remade. During another remake, an assistant told me I had received an upgraded version of the coating, while Shannon later insisted nothing had changed and it was exactly the same product. Eventually, Shannon called to admit that another mistake had been made and personally oversaw another remake. Unfortunately, that final pair was the worst of all. From the moment I put them on, my left lens felt wrong. I had to tilt my head to see clearly, and my vision became blurry and hazy, especially indoors. I repeatedly explained that something wasn’t right, but instead of thoroughly investigating the problem, I was repeatedly told to “just keep wearing them” because my eyes needed time to adjust. Shannon even told me, “I’ve been wearing glasses since I was a child. I don’t know how they’re supposed to feel.” I trusted that advice for over a month. Instead of improving, I developed constant headaches, pain around my left eye, significant eye strain, and my left eye frequently became bloodshot. I even had to take pain medication hoping things would eventually improve. They never did. The emotional toll was just as difficult. I made trip after trip back to the clinic, yet no one—including the manager who dispensed my glasses—ever sat down with me to carefully evaluate what I was experiencing or verify that everything was actually correct before sending me home again. I was simply told to keep trying them. There were days I sat in my car after appointments and cried because I felt so overwhelmed and defeated. I also became anxious about returning because of Shannon’s attitude and worried my concerns would once again be dismissed. After more than ten visits, countless hours driving back and forth, and months of trying to make these glasses work, I finally gave up. The expensive glasses I paid for are now sitting unused in a drawer while I continue struggling with poor vision. When I contacted the clinic one last time, I was told someone would call me back. No one ever did. Prescription glasses are something people depend on every day. Patients deserve honesty, clear communication, careful attention to detail, and to have their concerns taken seriously. Unfortunately, my experience was the complete opposite. I cannot recommend this clinic and have to wait a whole year to try and get new glasses at another clinic with my insurance. Very upsetting.
• TV

  troy vadakan

  May 19, 2026
  5.0
  great service. friendly staff. shannon went above and beyond in helping us out.
• BM

  Bray MW

  Apr 8, 2026
  2.0
  My initial glasses took over 30 days and were made with an incorrect prescription, which the office acknowledged. A replacement pair was provided, but I noted at pickup that the prescription still did not feel correct. I was advised to wear them for 30 days and told there would be a follow-up. After that period, the prescription still did not work. I later received a call that I initially believed was the expected follow-up; however, it instead was a push for purchasing additional frames. During that call, I reiterated that my prescription issue had not been resolved and that I still needed assistance. The call was disconnected, and I did not receive a return call. Even allowing for the possibility of an unintentional disconnection, I would have expected a prompt call back, particularly since the call was initiated by the office. When a provider prioritizes additional purchases over correcting an existing prescription issue, it undermines trust, particularly given that vision care directly impacts daily functioning and safety. Based on this experience, I did not feel there was ownership of resolving the original issue. I would have preferred proactive follow-up and a focus on correcting the prescription before any additional sales outreach was initiated.

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