LensCrafters

Reviews

• AF

  Alex F

  2 days ago
  1.0
  Scheduled an appointment in august of 2025. Dr. Le wrote me a prescription that indicated that my eyes were worse than my previous prescription. I had some finanial troubles and was not able to order the glasses until May of 2026. Upon trying the glasses, i was unable to wear them due to the prescription being so off. I could barely read street signs. I asked if i could bring my old prescription in to have the doctor write me that prescription since i know my old prescription was good. Doctor said i would need to make a new appointment and pay the $100+ exam fee because "my eyes may have changed since august"... even though my previous prescription works just fine, which means he simply wrote me an incorrect prescription. All i want is what i paid for, a functional prescription. You can make this right by writing a new prescription without charging me another $100+ Until then, I will tell everyone i know to avoid this practice. Please reconsider writing me a corrected prescription. I simply cannot afford to pay for another appointment right now and need new glasses. Amy (the receptionist) was very friendly and courteous.
• BK

  Bill Koehn

  May 13, 2026
  5.0
  Brought a pair of frames in that needed a screw replaced. Instead of creating a ticket and making me return later to pick them up, they cheerfully did the work on the spot. Five stars for terrific attitude and customer service.
• RG

  Ronald Gathright

  May 10, 2026
  5.0
  Vision works was supposed to close Sunday at 4! I got there at 3:30 and they were closed! Back in Michigan I was a member at LensCrafters until my insurance transferred to another company! I went to LensCrafters today and the Eyecare Advisor Ricardo Torres properly adjusted my glasses! They are very old and are now fitting brand new!
• LL

  Luis Leyva

  May 10, 2026
  5.0
  I had a great experience at LensCrafters thanks to Sue! She was extremely helpful, kind, and patient throughout the entire process. She helped me switch out my deal and made everything very easy and stress free. Her customer service was excellent, and she truly went above and beyond to help me. Really appreciate her professionalism and positive attitude. Thank you, Sue!
• MT

  Michael Trainer

  Apr 25, 2026
  5.0
  I would like to take this opportunity to commend Sue McAllister who was able to repair my glasses on spur of the moment notice and at no charge and with great enthusiasm and expert Repair skills. I heartily and highly recommend Sue for any eyeglass service that you seek that is done correctly and with a smile. When she finished the work I said she was my angel because I cannot see without my glasses and now my glasses are back and functioning. She's the best and this organization is lucky to have her.

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