LensCrafters

Reviews

• JD

  Jerry Dunnam

  3 days ago
  5.0
  From exam to eye glass purchase there was all kinds of instructions as to what they were doing and why! Then no force about buying, I actually waited for 5 weeks before returning to the store and when looking at frames, the lady listened to me and did not try to upsell me. She gave me three options and allowed me time to decide. I would definitely recommend this exam and purchase store to anyone!
• CA

  Cannon Adams

  Aug 18, 2026
  5.0
  I had an awesome experience at LensCrafters in Surprise! About two months ago, I had an issue with the fishing wire on my semi-rimless glasses. I took them to another optical department for a repair, but they told me they didn’t have the correct length of wire and had to rig the repair. Afterward, the frames never felt quite right. Today, I noticed the wire was actually hanging out from the top of my frame. I first stopped at another optical center in Surprise that I knew did repairs, but they told me they wouldn’t repair frames that weren’t purchased from their location. So I went to LensCrafters in Surprise — and what a difference! From the moment I walked in, the team was friendly, welcoming, and completely confident that they could fix my glasses. Keep in mind, this was only about an hour and a half before closing. Ricardo told me, “I’ll take care of your glasses. Just give me about an hour.” I ran a few errands, and before long I received a call saying my glasses were ready. When I returned, Ricardo explained that he had straightened the frames and installed all-new wire. I put them on, and they felt fantastic — comfortable, straight, and sitting perfectly on my face. I asked what I owed them, and they wouldn’t accept payment. I was told it’s LensCrafters' policy to provide these types of repairs at no charge. The confidence, friendliness, and willingness to help really impressed me. Awesome job, Ricardo and the entire Lens Crafters team! You earned a very happy customer!
• TJ

  Tom Jones

  Aug 16, 2026
  5.0
  Sue was amazing! As a Viet Nam Marine veteran my eyeglasses were provided by the V. A. and not purchased at LensCrafters. Sue said " no problem" . They needed frame adjustments and she did her magic with the glasses. My wife was with me and got emotional as Sue worked on the adjustments. Sue did not act as if it was a job, but as an act of love. She blessed both of us by her care. We are truly blessed to have met her and thank LensCrafters for having such wonderful employees working on a Sunday. Sue is a caring and truly amazing person THANK You
• LL

  Luke

  Aug 16, 2026
  5.0
  Coming here to the store was a great experience! I highly recommend this place to everyone looking for same day glasses and have a great variety of glasses. In and out with my set of glasses in less than an hour or so.
• JR

  Jairo Rios

  Aug 8, 2026
  5.0
  This place is amazing. They are always friendly and willing to help. I recently purchased lens for my glasses and 3 wks later I broke frame...I ordered the exact frame and went in to see if they could swap lenses....Andrea Kjeka helped me and took care of everything with no extra charge. I highly recommend these guys my whole family goes to this location and we are extremely happy with all of them.

Frequently Asked Questions About LensCrafters