CYCLEBAR

Reviews

• MC

  Morgan Craft

  6 days ago
  1.0
  FRAUD ALERT!! At first I truly enjoyed this studio and the community, however once my husband and I needed to cancel for multiple reasons, we were suddenly outcasted and avoided via both emails, phone calls, and in person attempts. We ended up being charged even after cancelling (both in writing and in person) and having to fight for refunds and official cancellation of our memberships. I would recommend looking elsewhere unless you plan to jump through hoops for fraudulent charges and cancellation. Also not to mention they advertise being different due to the bikes and RPMs they track, but they are literally ALWAYS broken. This studio is a complete joke, I’m surprised they haven’t closed by now, the BBB will most likely be coming for them soon enough.
• MJ

  Maleah Jordan

  Aug 18, 2026
  1.0
  I had a baby and stopped going, then soon after I moved. I’ve tried calling during their hours of operation 10+ times and even tried contacting the lady directly who help set me up. My card keeps getting charged and I keep getting calls from their collection agency! I haven’t been to the CycleBar for more than a year now and still can’t seem to get my membership cancelled!! I wish I never signed up in the first place!! They are scammers.
• DM

  Dara Mas

  Jul 29, 2026
  1.0
  I rarely leave negative reviews, but my experience with this CycleBar location has been beyond frustrating. I had a month-to-month membership and genuinely enjoyed taking classes until I developed an unexpected medical condition that left me physically unable to come into the studio. When I called to cancel my membership, I was told that Sarah would call me back. She never did. I then called the studio repeatedly over the course of several days, often multiple times a day, and no one answered the phone. I sent emails that were never acknowledged. I eventually reached someone through Instagram, where I was told that because cancellations are normally handled in person, I needed to submit a doctor’s note due to my medical circumstances. I immediately obtained a detailed doctor’s note and sent it through both email and Instagram, exactly as instructed. After that, I received absolutely no response. My follow-up calls, emails, and messages were all ignored. Instead of communicating with me or confirming my cancellation, I am now receiving threatening text messages regarding my membership. The complete lack of communication and customer service has been unacceptable. I followed every instruction I was given, yet no one had the courtesy to acknowledge my documentation or respond to any of my attempts to resolve the situation. No member should have to chase a business for basic communication, especially when dealing with a documented medical issue. After speaking with others, I realized my experience is not unique. A few of my friends have experienced similar issues with unanswered calls, ignored emails, and poor communication from this location. I’ve also learned that several people are considering pursuing legal action because of how their situations have been handled. I sincerely hope management takes these recurring complaints seriously and makes meaningful changes to the way they treat their members. -Farnaz D.
• AA

  Anna Abrahamsen

  Jul 25, 2026
  1.0
  DO NOT BECOME A MEMBER HERE. Beware if you get a membership they will make you put a card on file and will continue to charge you after cancelling. I was a member for over a year and enjoyed the classes. I moved out of state in May and cancelled my membership on May 24th. At the time of cancellation I was informed I would only have one more payment left because of the 30 day cancellation policy. I was charged on May 25th for one more month. I was then charged again on June 26th and now again on July 25th. I reached out multiple times after I was charged and they either do not respond or totally blow off the request. I have had two friends now who experienced the same issue here. It is not worth it to be a member to a studio that treats people like this.
• CS

  Carley Shaw

  Jul 25, 2026
  1.0
  DO NOT BUY A MEMBERSHIP. I enjoyed it two years ago, but quality has gone down significantly since then. Single rides are fun and the instructors are all very sweet, but I canceled my membership one month after restarting it due to the bikes that I chose being broken more than half the time. Sent them an email, they said it would be taken care of, and I still got charged for an additional two months despite them saying on the phone that it would get taken care of. I had to go in person, take a photo of the form that I signed, and complain to get it to stop and still have not received my refund. The same thing is now happening to my friend who moved out of state - she signed the form two months ago, called them, and is still being charged. I really hate to leave negative reviews about any business, but this is one that just doesn’t treat its riders properly.

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