Club Pilates

Reviews

• MR

  Monica Van Rickley

  May 13, 2025
  4.0
  Love having a variety of instructors, it keeps everything fresh. Quality of instruction is fabulous and is for every body type, and level. Modifications are available in each class is you needed. If you have an old injury, let the instructor know and they will find a modification to suit you body’s ability. Remember that Pilates is also for men! There are usually men in the classes. If you’re new to Pilates I recommend private for a week or two, so that you get the fundamentals down.
• KK

  Kevin Kauffman

  Dec 20, 2024
  2.0
  I would have given a higher rating, but the cancellation process was unnecessarily complicated and frustrating. While I understand the need to cancel in person and sign a document, the process could have been made far more efficient. First, I had to fill out a form with all my personal information—information the business already had on file. While this wasn't a major inconvenience, it felt redundant and unnecessary. Then, the following day, I received a voicemail asking me to call back to "verify" the same information I had just provided. When I returned the call, I was told the exact same details I had already been given at the studio (last billing date, use of facilities through the end of the term). This made the phone call feel like a waste of time, as it provided no new information. If verification was truly needed, it could have been handled during my in-person visit. What frustrated me most was the interaction at the end of the call. When the representative asked for my feedback, I started to explain that my overall experience with the studio had been positive, but the cancellation process was unnecessarily time-consuming. However, she interrupted me—rudely, I might add—before I could finish, which gave the impression that she wasn't actually interested in hearing my feedback. Ironically, the same feedback had already been requested and provided on the cancellation form. I hope this feedback helps improve your processes. Simplifying the cancellation experience and fostering better communication would go a long way in maintaining a positive relationship with your customers.
• RC

  Renae Costa

  May 2, 2022
  5.0
  I've been coming to classes at North Scottsdale Club Pilates for 11 months. The instructors are great and the classes have improved my core strength.
• PM

  phoenix mom

  Aug 14, 2021
  5.0
  Love this place and the friendly staff and beautiful studio. The instructors are awesome and the front desk and manager are so helpful. They offer so many classes even in the middle of the day when I am done working it's so convenient.

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