Fry's Pharmacy

Reviews

• WW

  William Weick

  Apr 19, 2026
  1.0
  I went in to go get my wife's medication mind you my wife is disabled and cannot walk everywhere. She's mainly restricted to a wheelchair. I went in gave the information required and I asked what she had ready for pickup, they gave me the information. I was texting my wife letting her know and they told me I was violating HIPAA by being on the phone and that I cannot be on the phone. I told him that I was talking to my wife and that they don't have any rules in HIPAA stating that I cannot be on the phone. Especially when they already gave me some of her medical information voluntarily after I already provided her date of birth and name. So they told me that I was not able to return to the pharmacy. So I will recommend never go here because this Pharmacy does not know the actual laws when it comes to HIPAA. If there was any restrictions on the phone they already more than blew HIPAA out of the water by providing me her actual medication names and status of her medications so why it was being on the phone not allowed, and one gets so ugly with me when I was talking to the patient through the phone. And when I told him that I am not coming back the response was that's fine I have other clients out there. So you're not even important to them, I used to be a pharmacy tech and I took everyone in a great value and was very sad when I saw somebody leave that was not satisfied or confident in the service I was providing. So if they are just seeing you as just one of the masses and not providing individual proper service, nor fully understanding the exact laws of HIPAA on the account that they are indeed part of the medical profession I would highly recommend not to go here because after all if you can't even pass a simple exam for HIPAA and you have to use that as a reason to be ugly to someone because you don't like them on a phone then leave a customer service for all because that is what a pharmacy tech is is you are assisting the pharmacist by providing customer service. HIPAA does not prevent you from being on the phone when you have already provided medical information to that person already. It wasn't even a schedule 2 medication it was a standard RX medication which was not require an ID to pick up you just have to be over the age of 18 and since I am 41 and more than look over the age of 18 and they did not verify with the ID, not my fault but never tell me I'm not allowed on my phone, especially when I'm talking to the patient for the person whose medication I am picking up. Needless to say I will be switching pharmacies
• PA

  Priscilla Alter

  Mar 1, 2026
  5.0
  I do not typically use Fry’s for my pharmacy, but I needed an emergency medication for my dog and no other pharmacy’s had it, especially since they were close to closing. Patti at the pharmacy was incredible. I can’t say enough great things about her. She went through hell and high water trying to find me a cheaper price for his meds because they were very pricy. She did that for me unprompted and I thought that was so above and beyond.
• MC

  Madeline Cordova

  Nov 8, 2025
  1.0
  Can’t get ahold of anyone on the phone, they tell you to call a day before to get the meds refilled and they don’t answer and hang up on you.
• MA

  Monte Anders

  Aug 26, 2022
  1.0
  Very disappointed about a snarky comment that was made by a the Frys on Fair Street staff about a medication I desperately needed refilled. There is a long story involved, but when one is seriously concerned about their own health and someone who works at the pharmacy makes a snarky comment in the background that is not acceptable. Additionally they were out of two other medications I needed refilled. After going to this pharmacy for three + years I will be finding a new pharmacy.