Target Optical

Reviews

• LT

  L Terese

  1 day ago
  5.0
  Tina and Kathy were the best in helping with my glasses and contacts and at a very reasonable price. Will definitely choose this location over and over again. Thank you ladies!
• GJ

  Gayle Vangen Jurik

  Oct 6, 2026
  5.0
  Everyone is friendly and welcoming. Jasmine was helpful and found the frames I wanted online right away. Kathy (Cathy?) is just amazing at her job. She is so knowledgeable and caring. She really wants every customer to leave happy. My second year at Target Optical. Will return next year.
• CH

  Cameron Holt

  Sep 24, 2026
  1.0
  I’ve been coming here for years, mainly because I really like the doctor and I don’t need to go to the eye doctor very often. Unfortunately, after multiple experiences, I will not be returning. The office management, communication, and attention to detail have been consistently terrible. The first time I got glasses here, I ordered them through the office and came back to pick them up when they were ready. As soon as I put them on, the prescription felt extremely strong and wrong. I mentioned it to the front desk and was told that because it was my first time wearing glasses, I just needed time to adjust. I had somewhere to be, so I left and tried to give them a chance. After a full day, it was obvious something was wrong. I went back and explained the problem, only to have an employee insist that they couldn’t fix it because I “didn’t get my prescription from them.” This made absolutely no sense because this was the only eye doctor I had gone to, and I had literally picked up the glasses from their office two days earlier. After I finally convinced him to look into it further, they discovered that the prescription was significantly off. New lenses had to be ordered, which meant waiting another two weeks. My next eye exam went fine, so I continued coming here. At my most recent appointment, I was scheduled at 10 and needed to be somewhere at 11:30. I specifically asked the front desk about the timing and was told I would be fine. I didn’t end up leaving until around 11:40. Then came another communication issue with my new lenses. My appointment was about a month ago, and I realized I had never heard anything about them being ready. I called twice with no answer and left a voicemail. I called again around 12:30 and finally got through. The employee checked and told me my lenses had been sitting there since the 15th. When I asked why I hadn’t been notified, I was told they had sent a text. I checked my messages again—nothing. It turns out they texted my mom instead. I am over 18, do not live at home, made my own appointment, and received my appointment reminders on my own phone. I also specifically told the office when I left to text MY phone number when the lenses were ready. Somehow, they still contacted my mom instead. And now, the final straw. I picked up the lenses but didn’t have my frames with me at the time. I took the lenses home and went to another Target Optical closer to my house to have them put into my frames. The employee there looked at them and told me, “Yeah, these aren’t the right size.” Seriously? After waiting a month, not being properly notified that my lenses were ready, and finally picking them up, THE LENSES DON’T EVEN FIT MY FRAMES. At this point, I genuinely do not understand how an optical office can mess up my glasses this many times. Between the incorrect prescription, poor recordkeeping, contacting the wrong person, failing to properly notify me, and now giving me lenses that aren’t even the correct size for my frames, I’ve had enough. I really do like the doctor, which is the only reason I continued coming back after the earlier problems. But four separate issues involving something as basic and important as my glasses is unacceptable. I will not be returning, and based on my experiences, I would strongly suggest going somewhere else.
• AG

  Angie Gomez

  Sep 18, 2026
  1.0
  I had a very disappointing experience with Target Optical and would strongly encourage others to carefully review their charges and insurance billing. They upcharged for unneeded services! I was charged $111 for my eye exam, with dual insurance coverage. Exam services were added that I felt were unnecessary and resulted in an unexpected upcharge that I was not advised about until it was time to pay. I was also concerned to learn that both of my insurance benefits were billed. Unfortunately, the exam itself did not resolve my vision issues. I could not see properly with the contact lenses I was given, and immediately brought this to the front desk’s attention. The doctor had stepped away without informing anyone, so I had to wait for her return. When I explained that I still could not see properly and asked if I should have the exam redone, I was told no. The doctor’s bedside manner was terrible, she was upset that I wanted her to re-evaluate her exam. Instead, my prescription was changed and I was sent home. Now I am unable to order contacts with the prescription I have as I can not properly see. On top of all that, my insurance benefits have already been used and will need to pay out of pocket for a new exam. I contacted Target’s front desk about the situation and spoke to Kathy the manager. She was unapologetic and kept blaming others, I was told there was nothing they could do because Target Optical is a separate entity and that I would have to wait for a call back from the doctor, manager could not even tell me who the biller was. She provided a website that belongs to another provider that I didn’t even see. What a scam! Be careful, best to visit an actual optometrist office.
• AH

  A. Hubble

  Sep 16, 2026
  5.0
  Kathi & Tina are the best! 🥳 They truly have made this Target Optical the best place to get glasses & sunglasses. They’re super knowledgable and very patient. I always took my time selecting eyeglass frames and they’re always so much fun to get feedback from 😊 Huge kudos to Kathi for working her magic in getting my husband’s Oakleys customized 😎 They sure are worth the drive from across town every year 👏💯