LensCrafters

Reviews

• NB

  nannette barras

  2 days ago
  5.0
  Brando was very professional, patient and provided excellent customer service!
• GR

  Gabrielle Richardson

  5 days ago
  1.0
  I purchased expensive lenses from here and their lab times are 9-6 Monday-Friday. I work 8:30-5:30 Monday - Friday. I called them to tell them I was gonna be there same day at 6 or just shy of it because I work far away. I got there 3 minutes before they closed (speeding to get there in time) and they locked the doors and told me no.
• WZ

  Weston Zellers

  Jun 13, 2026
  5.0
  Niko is wizard saved my glasses, lens crafters is the way to go
• AV

  abhishek VCP

  May 29, 2026
  3.0
  I recently came here to purchase glasses for my daughter, and the experience lacked basic pricing transparency. Under my EyeMed plan, the frame was supposed to be completely free. However, the salesperson defaulted to the most expensive premium lenses without offering any alternative options or explaining the price tiers. When I checked my initial itemized receipt at home, I noticed they had actually charged me $42 for the frame, bringing the total to $170. When I went back to dispute the unauthorized frame charge, the staff simply changed the paperwork on the spot. They gave me a new calculation marking the frame as $0, but inflated the lens features so the final total conveniently remained exactly $170. It feels like they reverse-engineered the bill to hit a specific price point rather than honestly applying my insurance benefits. Be very careful and double-check your itemized receipts here—their sales tactics and pricing practices are highly misleading. Update : 02 June 2026 I had a survey filled for the link sent by LensCrafters customer relations team on 29th May 2026 I received a call from the shop on 1st June explaining that I had selected one of the most expensive frames, which contributed to the higher price. I acknowledged the explanation at the time. The following day, they contacted me again and offered to replace the premium AR lens with a standard AR lens, asking me to bring the glasses in for the change, which I agreed to do. Shortly after, I received another call informing me that they would process a refund of $78 (I had initially requested a $60 refund) and that there was no need to return the glasses. The Manager, promptly initiated the refund. I appreciate the manager’s responsiveness and efforts in resolving the issue to my satisfaction.
• VB

  victor bobadilla

  May 23, 2026
  5.0
  Me ayudaron a escoger mis lentes aún siendo la hora de cierre 100% recomendado

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