Fry's Pharmacy

Reviews

• PD

  Parker Davis

  Oct 27, 2026
  1.0
  I had an extremely disappointing experience at this pharmacy today due to a pharmacist named Michael S. and his condescending, unprofessional attitude. I’ve been taking my prescription for over seven years, and after a particular generic manufacturer’s version gave me headaches previously, I asked my doctor to specifically note that it should not be filled with that manufacturer. Despite the note on the prescription, the pharmacy filled it with that exact manufacturer. I politely brought this to Michael’s attention before leaving, assuming the note had simply been overlooked. Instead of addressing the issue professionally, he questioned me in a condescending tone about why I would take medication that gave me headaches, why I hadn’t requested the note two weeks earlier, and whether I had gone without my medication. When I explained that I had an existing supply from a different manufacturer, he accused me of stockpiling medication and insisted there was nothing he could do. Interestingly, after I expressed my dissatisfaction and asked for his name, Michael suddenly changed his position and agreed to exchange the medication for a different generic. He also remarked, “We get what we get and we don’t throw a fit,” as if a patient expressing a legitimate concern about medication side effects is somehow being unreasonable. I understand that pharmacies have policies and limitations, but there is absolutely no excuse for speaking to patients this way. I followed my doctor’s instructions and made a reasonable request concerning a medication I’ve taken for years. I should not have to defend myself against accusations or tolerate condescending remarks just to get my prescription filled appropriately. I hope management addresses this interaction and reinforces the importance of treating patients with basic respect and professionalism.
• NT

  Nicola Torabi

  Oct 18, 2026
  5.0
  My previous insurance forced me to get my prescriptions from CVS. I am thrilled that now I have changed insurance carriers, I can go back to Fry's. The staff are amazingly pleasant, knowledgeable and so helpful. John deserves special mention. John is such a superstar! He is great with my in-laws as well, in fact he looks after the whole family as well.
• VB

  Vince Barreda

  Aug 24, 2026
  1.0
  The so called pharmacist John and tech are useless, 3 times my wife and I have tried to update our insurance and they some how can’t figure it out. They looked at the physical card and seemed dumbfounded. United health care is not a small unique company. John needs some retaining along with his tech. I’m insured but they can’t figure out how to update my info. I’ll go when the more competent pharmacist is there. I’ll be checking into mal practice as now I cannot get medicine due to the pharmacists error.
• LC

  Leila Campbell

  Jul 29, 2025
  5.0
  I am not a person that leaves reviews but tonight I had to take the time. I got a call that my son had been inconsolable at day care and screamed when his ear was touched. I immediately called his pediatrician, picked him up, and took him in. Ear infection, both ears. No symptoms prior to today. Poor guy. By 3:30 we had the diagnoses, and were told the antibiotics were sent to our pharmacy. I always get a text from Fry’s when they receive a new medication order, but none ever came through. My husband called; they didn’t have it. My husband called the doctor, after 25 minutes on hold they said the after hours line would call us back. They never did. We call again. We get someone on the phone who fixes the problem. She personally called our pharmacy (this one) and made sure they had it and they knew it was urgent. Fry’s also called us personally to tell us they got it and we could come get it anytime before 8PM. We made it with 20 minutes to spare before closing. My son is resting peacefully and I can’t thank you enough. And this is just one time. I switched over to Fry’s after so many issues with CVS. They’ve been fantastic every time. Always a smile, always pleasant, always so helpful. Thank you for taking one part of life and making it easier. It may seem like a small thing but it’s HUGE to me. THANK YOU.
• JJ

  Joey

  Dec 26, 2024
  5.0
  John is super knowledgeable and He takes the time to explain everything about my medications. What a Great pharmacist! Thank you!

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