Club Pilates

Reviews

• TS

  Tammy Schroeder

  Aug 14, 2026
  5.0
  Club Pilates Norterra is more than just a great workout- it’s the feeling of belonging to an awesome community all working together!
• SA

  shanaya Adams

  Aug 8, 2026
  3.0
  Signed up for a free intro class at Norterra. Looking forward to the guided studio experience.
• NH

  Natasha Haas

  Sep 15, 2025
  1.0
  Horrible experience here. Took a class with Kriztina Davis, and after the class got started and we are in the middle of the workout, The instructor comes over to tell me that grippy socks are required, and that I need to go purchase some from the front as were in the middle of class. I already had my own socks on and asked if it’s okay to just use my own socks or if they had some I could borrow or be barefoot and she said “no because we don’t know where your feet have been and it’s a safety thing” and made me get up in the middle of class to spend $30 on one pair of socks at the front completely disrupting the class and my experience. I’ve been to so many Pilates studios like Solid Core and Reformed Pilates and others that let you wear your own socks or even be barefoot cause you obviously clean everything after, or just let you borrow a pair. I had to sign a waiver and take a picture at the front before class even started, would’ve been a good place to ask someone if they had grippy socks before the class even started wouldn’t you think? Besides that the class wasn’t challenging or difficult, didn’t even break a sweat. The instructor was also rude, not friendly or welcoming and didn’t seem very happy to be there in the first place. Cant stand stuck up places and rude instructors like this.
• AN

  Alison Nicolosi

  May 5, 2024
  1.0
  I have really enjoyed the instructors and the classes, but the experience I had today was absolutely atrocious and further backs up what those have been saying about greed... I was running a few minutes late and walked in the door at 3:35 - I looked at my phone as I walked in. I had never been this late to a class before. The girl who was outside came in behind me as I was setting down my things and checked the time after me and informed me that it was now 3:36 and I had to leave and could not attend the class I had just shown up for, AND that I also would have to pay a $15 no-show charge. I pay a monthly membership fee to this studio and have been coming here over a month and have had a great experience up until today. I cannot fathom how a business could treat "members" like this and expect to keep them. I specifically asked questions on fees when I signed up and was informed that if I canceled a class less than 24hrs in advance I would be charged $15 - and I was and still am ok with this. But no one told me about this 5-minute policy as an excuse to rip you off. The girl claimed it was a "safety" policy, but I'm sorry - nothing you're doing in a level one reformer pilates class is going to injure someone if you miss the first 5 minutes and 3 seconds of the class. It's literally just an excuse to steal from consumers. I use an app and a portal on their website to sign up for classes regularly. I checked both of these and guess what? There's no mention on either of these about their 5-minute steal your money policy. Gotta love businesses with super sneaky hidden charges and fees that don't remotely value their "members." Had I been made aware of this policy in advance or if it was readily visible and I just missed it, I would not be nearly as upset. I would still think it's a pretty rude policy when it comes to valuing members, but I would also understand that this was on me - in this case, there was no way at all I could have known. The girl was not remotely apologetic and didn't care, and was literally looking for a reason to deny me entry (walking in behind me and then telling me it was too late) that I pay a lot of money monthly to attend. She even offered to give me a form to cancel my membership as I was leaving! Just trying to get rid of you I guess, but to be fair I don't even trust that they wouldn't try to charge me a bunch of other fees just for canceling either. Their regional manager is supposed to call me tomorrow, so if there is a positive update, I will provide that. I'm just shocked because I had nothing but good things to say until this afternoon and I cannot believe how I was just treated.
• CS

  Carole Saletta

  Nov 20, 2021
  3.0
  ***Update*** Still love the instructors, but good Club management is something to be desired. Recently, by mistake, I showed up for a 9:30a class. However, I was booked for the 12:30p class. So, I asked if we could switch my booking as there were open reformers. I was told she could get me in the 9:30a class but I would have to pay for an additional class and lose my 12:30p booking Ok... So, I'd have to pay full price and lose my booking unless I wanted to do both. Hmm 🤔 doesn't seem that membership means that much to this Club. I asked to have Rebrcca, Club Manager, call me. Rebecca did call. I advised her I had a complaint. Why would they not be able to switch my 12:30p to 9:30a? It's their policy. The front desk staff do not have the authority to do switch or apply a credit. The owner and corprate like it that way. They do not consider their membership base or members in good standing. So do not try to switch a class. It's poor membership service and sad. Oh, and in addition to being inflexible, they no longer offer classes on Saturday's. Truly sad. * The instructors, front desk folks, and owner are wonderful and care about their clientele. I look forward to classes and enjoy flow and center and balance.

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