LensCrafters

Reviews

• J2

  JLG 2018

  2 days ago
  5.0
  Very Friendly and professional, Great Experience… Thank you Rachel 😊
• AI

  Ashley Ireson

  May 13, 2026
  1.0
  Cassandra and The manager were absolutely awful and they had no customer service. They don’t honor what you pay for as for a warranty and god help you if you crush and have no way of giving a physical waste back to get your warranty you pay a heavy premium for. Not worth it and these ladies are awful.
• LJ

  Lauren Johnson

  Apr 23, 2026
  1.0
  Don't come here unless you want to be jerked around and have your time wasted. I was told my glasses were arriving in two weeks. Then told there was a delay, but they shipped. Then I was told they were never shipped because they were on back order. Then randomly got a message they were in. I went into the store to pick them up and nobody could find them and I'm left with "we will call you tomorrow." I am so glad I wasted all this time and still have no glasses or answers. Thanks!
• AV

  anita valdez

  Apr 23, 2026
  5.0
  Stopped in near closing time amd the gal didn't turn me away. She replaced the small screw that fell out fixing my glasses for me!! I can see again!! Thanks guys!
• JL

  Jeff Lundy

  Apr 10, 2026
  5.0
  If you need glasses go to Lenscrafters in Peoria, AZ. After 10 months I realized that I didn't like the grey sunlight transition lenes. While working in the yard they fell and the lenses & frames scratched. I have the protection plan so I went in to the Surprise, AZ store to get them replaced knowing I would have to pay the $50 copay. I asked and the lady behind the counter refused to remove the grey transition part. she said they had to be exactly the same. I said forget it as I am not putting another $50 to an already $750 pair of glasses and I left. I decided to call LenCrafters customer service and the lady on the phone said that absolutely they should be able to remove a feature about the glasses, but I just could not add something. She advised me to call another store as she could only process online orders. I the called the LensCrafters outside Arrowhead mall in Peoria and spoke with Austin. He also advised that yeah they can remove things usually, but just can't add and he just needed to get manager approval. After a short moment on hold, he came back on and processed my new replacement glasses without the grey transition part. Said again it is no problem and did it over the phone. So to all of you, do yourself a favor and get your glasses from LensCrafters, but stay away from the Surprise, AZ location. They just take your money at first but then refuse to help you as again I just wanted to remove a feature. The replacement lenses would actually be cheaper for them to make without the grey transition part. They make no sense other than they just didn't want to help!

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