Fry's Pharmacy

Reviews

• SA

  Saja Abbas

  Oct 22, 2026
  1.0
  Yesterday I was at the pharmacy to pick up my medication, and the pharmacist told me to wait a moment. I said yes, thank you. He looked behind me and saw a woman, so he told me to wait ten minutes. I asked why, and he said he wanted to help the woman. I told him it was a queue and I was first. He told me to wait a moment, that my medication was ready. I called the first person in charge, and he transferred me to the second. I spoke to him, and he lied, saying the woman was ahead of me and they hadn't done anything. For your information, this isn't the first time; all pharmacists treat me the same way.
• BB

  Bonnie B

  Oct 11, 2026
  5.0
  I have used this Fry's Pharmacy for close to 10 years because of the wonderful Pharmacy techs and Pharmacists. They are helpful, kind, patient, and knowledgeable, no matter how busy they are!! They take the time to listen to concerns and answer any questions! I would highly recommend this particular Fry's Pharmacy if you are looking for quality service that you can trust!
• MP

  Matt Patton

  Oct 10, 2026
  1.0
  (Contiuation from Dena Williams review below) I obviously wasn't going to get anywhere so I apologized for any miscommunication, said I really respected her job, and held out my hand to shake her hand to symbolize the end of the issue. Still just looking at me with the same blank affect & I said, "Oh, so you are not willing to shake my hand?" She said, "No" almost under her breath and limply extended her hand and gave the most ineffectual handshake I've ever experienced which from her side was obviously "How to tell someone to $#@& off without telling someone to $#@& off." I CANNOT believe someone with her education and important responsibilities would think either of these would be acceptable interactions. I can easily handle uncouth behavior, but I would bet this is not a one-off and I highly request her superiors monitor her conversations with your customers. From a Fry's Corporation standpoint heaven help her she is talking to her elderly and/or very ill customers like she did to me. Completely unacceptable
• DW

  Dena Williams

  Oct 10, 2026
  1.0
  Beyond disappointed and frustrated. I usually have very positive experiences and interactions with Fry's pharmacy staff (including this one), but two interactions today via phone and in-person are leading to this extremely negative review. Left a detailed voicemail yesterday re: a refill for a medication which understandingly, being a strictly controlled substance needs careful regulation. I totally get it so I tried being as helpful as possible in my message by providing all the important details like contact info, doctor's name, prescription type/strength and confirmed twice I was needing a refill, but they are welcome to call me if more info is needed. I was very happy to receive a follow-up call this morning from the pharmacy expecting a short but pleasant conversation to confirm we were all on the same page or if there were any postponements in my refill I could expect. If so, no worries. I answered the phone, said hello 3 times while the woman on the other side of the phone continued talking to someone else. I understand how busy the pharmacy can get so I wasn't the least upset, but was thinking maybe they didn't mean to call me yet. I didn't want to hang up so I could help expedite any hurdles in filling the scrip. The caller finally, I think, mumbled her name, said something else I didn't catch and asked what I wanted. I was a little taken aback at the unfriendly, super curt affect in her voice and apologized if I wasn't clear on my voicemail that I needed a refill. I'm usually super-friendly, kind & smiling when working with others, even on the phone, but her shocking curtness immediately in the phone call made me take it down a notch to make this a more business-like, transactional dialogue with just the who/what/where/when, etc. I didn't think any overt pleasantries from my side would help her mood. Towards the end of the call she said, "You need to pick it up BY 2." (AFTER she told me they haven't filled it yet.) This didn't make sense so I politely asked her to reiterate without directly calling out her grammar and/or having to potentially make more than 1 trip to pick up the refill. I said, "Just to clarify, I have to pick it up BY 2, so if I pick it up by 1 today it will be ready?". At this point her disdain for me went into overdrive so she again just repeated her "BY 2" mantra and then just HUNG UP ON ME!!! Ummm... WHAT?!?!?! Just before 2pm today I received the text my scrip was ready. Bounced over to the pharmacy, picked it up, paid for it, and asked the nice young lady helping me for assistance from the pharmacy manager or the pharmacist (whomever would be the best person to talk to about the earlier phone call.) I was pleased the pharmacist came over to talk to me. I asked if there was somewhere we could talk privately. She just kind of stared at me, opened the door from the pharmacy side, took 2 steps and stood in front of the door. Again I asked if there was somewhere we can discuss something privately. (Why on earth would I want to discuss such absolutely poor customer service potentially in front of other customers? Short answer... I wouldn't!) Again, she just sort of stared at me and mumbled we could go to the vaccine room. Once inside I asked if they record the phone calls. Still staring, face not showing ANY emotion said they do not, but she confirmed she was the person who called me and said I was "COMING AT (HER)" this morning. I said I felt it was quite the opposite (I literally have no reason to be rude to anyone, let alone someone who is trying to help me with necessary medication.) She went on to repeat the exact words about the pickup time. Whatever.
• DD

  Dylan

  Jun 12, 2026
  1.0
  The customer service here is a disgrace, by far the worst experience I have ever had. For a pharmacy to refuse to give a prescription for pain medication after receiving a c section is unacceptable then after the doctor confirmed they are needed they still refused. They need to not only be replaced but should be arrested because did not fulfill the obligation they took when they decided to be a pharmacist. Please if anyone from frys actually reads these which I take it they don't please do something about providing training to these highly uneducated unprofessional ladies you have working there.

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