Buena Vista Health & Recovery Center of Chandler

Reviews

• SG

  Stacey Golden

  Jul 3, 2026
  1.0
  I went here 2 days ago. The nurse was rude who was taking my intake and they didn't have no AC. The only AC that was working was in the tv room. This place really sucked. I end up leaving that same day.
• BA

  Belle Aiken

  Jul 2, 2026
  1.0
  Thank you for your response. Although some time has passed since my experience, the seriousness of what occurred is why I am following up. My review described allegations of gaslighting by a therapist, repeated harassment by other clients, lack of staff intervention, and what appeared to be retaliatory discharge after I submitted formal grievances. These are not minor concerns-they directly relate to patient safety and ethical standards of care. Your response did not address these specific issues, nor did it indicate whether any investigation or corrective action ever took place. I am requesting a written response clarifying: - Whether an investigation was conducted at the time - Whether the staff involved were reviewed - What policies are currently in place to protect clients from harassment and retaliation after filing grievances Even if time has passed, these concerns remain serious and relevant to the safety of others who may seek care. If these matters are not addressed with transparency, I Will consider escalating this to the appropriate licensing and regulatory bodies. I would prefer to resolve this directly and receive a clear, accountable response.
• EM

  Erin Milligan

  Jun 24, 2026
  5.0
  This facility is amazing! So much more than I ever expected. If I could give a 10 star 🌟 rating I would. The residential facility is absolutely spotless. Everyone has their own huge room with a Roku TV. Huge bathroom. We get our phones everyday from 4pm to 9pm. I have not heard of anywhere else that doesn't have a blackout period on phones. All the staff here are amazing! They truly care about the patients here! Scott is a great BHT, he's trained Josh very well! Christina, my therapist, is very inspiring and I enjoy her group sessions. I always look forward to Ed's group sessions, he has the entire class engaged and everyone seems to have a good time during his group! I am so happy I was referred here for recovery. I couldn't ask for anything better! Also, they do except my Health Choice Medicaid here.
• SN

  Stephanie Nicholson

  Dec 12, 2021
  1.0
  Absolutely awful. They made a bad situation worse. They didn't tell us when they moved a patient from their facility to a local ER. The hospital contacted us 18 hours later via his emergency contact. They told the hospital they moved him there (after a day & ½) that they brought him there due to a fall. They told us after we finally got ahold of them it was because they couldn't give him an iv & the medication he needed for his detox/they didnt offer it. They advertise all over their site that they specialize in providing medical care for detox. THEY ARE AWFUL. You can't get ahold of them unless you select the option for a new intake because they just want business. They don't care, and they certainly don't provide the necessary care.