Arizona Advanced Urology, PLLC

Reviews

• KW

  Ken Woodley

  Feb 17, 2026
  5.0
  Dr. Patel and his entire staff are top notch! I had an appointment that I was very nervous about and they made the visit extremely comfortable. Thank you!
• CM

  Claradine Mix

  Jan 20, 2026
  1.0
  Twice i have been to this office and both interactions with the front desk people were very unprofessional and rude. Both times standing infront of desk and no customer service till 5 minutes later. A simple "I will be with you soon" would have been great but nope. Finally I had to say something. Went for second appointment...only to find out my referral has expired. So why couldn't they call me prior to my visit to inform me. Ended up traveling there for nothing but rudeness. I did ask my provider for a new referral but decided that I will not be going back. My referral will be placed somewhere else. After reading other reviews...I decided to post . Management definitely needs to do something about this , because from what I read its recurring and is interrupting your business.
• HO

  Holly Oliver

  Dec 19, 2025
  3.0
  I only give 3 stars because Dr.Patel helped me tremendously. However, the front office staff is unhelpful and frankly rude. I arrived for a post op appointment early. Needed to provide updated insurance information and was told they did not accept digital insurance cards. Then was told I should go out of my way to staples to print a copy. Mind you there are printers sitting right behind the front desk. I should drive to staples, buy 1 printed copy and drive back. No thank you. I happily cancelled my appointment. I feel as though the best patient care practice would have been to ask me to send it through email they would have printed it for me. The waiting is awful every appointment and I refuse to leave to print a piece of paper, arrive after my appointment time and be forced to sit and wait longer. Terrible customer service and terrible patient care. Please do better.
• JA

  Joshua Adams

  Jul 15, 2024
  1.0
  AVOID! Worst customer service I have ever experienced! The office-billing personal has to be the worst ever! Still waiting on a refund from a procedure in April. No promises are kept and I’ve had to communicate and give them everything but still no refund. I wouldn’t recommend this place to my enemies let alone friends and family!