Eyemart Express

Reviews

• PK

  P K

  Aug 12, 2026
  1.0
  So expensive its ridiculous. The eye dr refuses to take insurance and the glasses part refuses to accept insurance discount. Ive been trying to get a pair made for weeks now they keep telling me they cant because of the style of glasses and now theyre claiming their machine is down, come back in weeks. Knowing they're the only ones in town that do same day and are just refusing to do it.
• AA

  ashley anthony

  Jul 25, 2026
  5.0
  This was my first time ever purchasing eyeglasses and Feride made this a wonderful experience! She was so patient, answered all of my questions, and made this a very easy process for me! I definitely give her a 10/10!
• MC

  margo churchwell

  Jul 17, 2026
  1.0
  It took me a day to calm down enough to write this review. Never in my life have I experienced such poor customer service, or witnessed a lazier employee than the person I encountered Thursday morning. Trying to get any information out of this worker was difficult and it was clear she really didn’t want to be there, let alone help us. Not great selection and pitiful staff made it clear I will never be back. Good luck to anyone shopping there.
• MM

  michelle murphy

  May 27, 2026
  1.0
  I tried to find glasses in Tuscaloosa and it was like I was begging to see glasses that were locked up, I’m guessing because they were higher priced. The employee never asked me how she could help me and showed zero customer service ability. I had to repeatedly ask her to open other cases. As soon as she opened one case, she would walk away and sit back down and look at her phone. Never asking what I was looking for or how she could help? How does this business continue?
• KM

  kendall Mccants

  Jan 14, 2026
  1.0
  Me and my son was eyemart came in one lady was with a customer. No one else was at the desk so we waited about 5 minutes. another customer came in . When the lady came out from the back I told her what we wanted. She really didn't helped for as glasses. So once me and my son pick out the glasses what we wanted. She came out the back again. She told us to sit down and told me to put on the glasses I picked out. And she got up and left to go to the back room again we stayed waiting there about 5-10minutes and the other lady in the office. So me and son got up and left. I will not be back there poor customer service skills