The Franklin Medical Mall stands as the heart of Franklin Primary Health Center, and a cornerstone of accessible, community-focused health care in Mobile, Alabama. As our largest and most comprehensive site, it embodies our mission to provide compassionate, high-quality, and affordable care to all—regardless of income or insurance status.
Designed with the needs of our community in mind, the Medical Mall offers a wide range of integrated services under one roof, including family medicine, pediatrics, dental care, behavioral health, women’s health, pharmacy, laboratory, optometry, and social services. This coordinated, patient-centered approach ensures every individual receives the right care at the right time in the right place.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.