AltaPointe's focus on quality includes a comprehensive plan to ensure the highest quality delivery of care. This plan includes clinicians and other professionals agreeing on a shared purpose to create valued services for both internal and external customers. We do this by hiring and retaining the right people, organizing clinical services into logical divisions, and maintaining a well-organized and strong administrative services division, which includes a highly advanced information technology program that touches every aspect of our operations.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.