A Level III.5 clinically managed high intensity residential treatment program. It serves adult males from the age of 19 years and older. It is used primarily for stabilization for individuals who meet the criteria for substance dependence. The length of time a client stays in the residential program is based entirely upon his therapeutic needs (approximately 14-28 days). The program offers services to clients in a setting that provides extensive and intensive therapy and educational services as well as food and shelter. The First Step program is staffed 24 hours a day, 7 days a week. We also have a hotline that may be called 24 hours a day, 365 days a year: 1-877-530-0002.
Location
South Central Alabama Mental Health - First Step Substance Abuse
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.