Planet Fitness

4.3
593 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
3100 E FM 528 Rd, Webster, TX
77598, United States

Hours

Reviews

4.3
593 reviews
5 stars
420
4 stars
63
3 stars
24
2 stars
16
1 star
70

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Feedback on staff is mixed; while some customers praise friendly and helpful employees, others report rude behavior and poor service.

Cleanliness

The gym is generally reported as clean, but some customers noted issues with the cleanliness of bathrooms and equipment.

Membership Issues

Many customers express frustration with the difficulty of canceling memberships and unexpected charges.

Equipment Availability

Most reviews highlight the availability of equipment, though some mention issues during peak times.

Customer Service

While some staff members receive high praise for their service, others are criticized for being unhelpful or dismissive.
  • MH
    Mason Herald
    Nov 6, 2025
    1.0
    The staff is functionally useless, I've had multiple billing issues from this location and every time I basically was told tough luck and to figure it out, or to call their 3rd party billing company who leaves you on hold until you hang up.
  • ZZ
    Zach
    Oct 27, 2025
    5.0
    James is the man
  • LH
    labiba hoque
    Oct 11, 2025
    1.0
    Staff is awful. Really bad attitude. Seems like they don’t wanna be there and don’t care what matters to them most is that you get out of the building
  • NH
    Naushin Hoque
    Oct 11, 2025
    1.0
    The gym is filthy, and the experience i had with the staff is terrible. Particularly the front desk workers. They do NOT want to help you and act like its a chore to move. I wanted to cancel my membership and when I tried they practically made me freeze my account saying that way I wouldn't be charged for the month, but they still charged me. And again when I went to cancel my membership they told me even though I went 7 days before the draft date, that I would still be charged. They are loosing so many customers left and right that they need every single penny.
  • BS
    Brent Spier
    Oct 5, 2025
    4.0
    Always friendly staff. I’m there 2-3 times a week. Weekends I’m really early morning during week it’s late evening. Always have equipment available, convenient, clean. Like the updates they’ve made since new equipment install.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Friendswood (Bay Area), TX?

Planet Fitness in Friendswood (Bay Area), TX is open 24 hours from Tuesday to Friday, opens at 4:00 AM on Monday, and operates from 6:00 AM to 9:00 PM on weekends.

Where is Planet Fitness located in Webster, TX?

Planet Fitness is located at 3100 E FM 528 Rd, Ste A, Webster, TX 77598, United States.