Waco Vision Source

Reviews

• AC

  A. Contreras

  3 days ago
  3.0
  I returned after three years as a former long-term patient, even though I now live about an hour and a half away. The office is convenient and the staff are friendly, but I’m disappointed by their policy and communication around retinal imaging. I originally left because I was told the imaging was mandatory and not covered by my insurance. In the three years since, other providers I visited did not require this imaging or bill for it separately. Before this recent visit, I called three weeks in advance to confirm coverage and was told I’d be notified if it wasn’t covered. I never received a call. At my appointment, I was again told the imaging was mandatory regardless of insurance coverage, and not fully covered. I was also seen about 15 minutes after my scheduled time and later received a bill by mail for the imaging, despite having already paid a retinal imaging fee in person. I recommend confirming in advance what this office considers “mandatory” versus what insurance actually requires. Greater transparency and consistency would go a long way toward maintaining patient trust.
• RC

  Roy Crossland

  Mar 27, 2026
  5.0
  All the staff are pleasant to work with and they are very professional i would recommend them to anyone.
• KS

  Kee Kee Shelton

  Mar 26, 2026
  5.0
  Everytime I come it just like a family I love them!!! They take care of each and every client they have. 🩶 Will forever go to them
• NM

  Nancy Marquis

  Mar 26, 2026
  5.0
  Friendly, knowledgeable people. Up-to-date equipment with precise test results faster than l ever experienced in my 65+ years getting my eyes examined! FINALLY, my eyes did not need to be dilated which impacted my vision the rest of the day in the past. Thank you. PS: l love dogs, too.
• AA

  Amber

  Mar 11, 2026
  1.0
  I don't even know how to begin this review, other than to say I'm utterly disgusted by the sleazy business tactics of this office. You know how sometimes, you can read negative reviews and just know it wasn't actually the business's fault? This isn't one of those times. I wish I'd read those reviews before making my appointment. This whole business is tied to brand partnerships. You check in and have to fill out some nonsense on an app...and surprise! It's a sales gimmick for some brand or other. After the standard eye checks, they strap a VR headset on your head. I'm sure they're going to reply and tell us how Very Important this technology is, but here's the truth: it's just another gimmick for yet another brand they carry. "No," they'll say, "it's a test to check if--" Yeah, it's a test your doctors could do, but you're so focused on getting customers out of the chair and into the salesroom that that would take too much time. They charge you to do a refraction on your glasses, to check the prescription. I told them I had a copy of my old prescription with me, because I didn't want to pay that. They refused. Out in the salesroom, they didn't carry a single frame within my allowance. And it'd be almost $600 just for the LENSES. To prevent them from replying and using it as ammo, yes I was looking at progressive lenses. But are you surprised to hear that they automatically gave me the highest price, and only reluctantly wrote down the price of the "lesser" version of those lenses afterward? I took my prescription and left, with them making another mocking remark about how online glasses were "you get what you pay for." Let's stop there and point something out: it's literally NONE of your business where I buy my glasses. Do you know why I came in there? To get an exam. To have my eyes checked, and to have my prescription updated. None of that, not a single BIT of that means you have a monopoly on where I buy my glasses. So the attitude, on top of all the gross sales pressure? Disgusting. But here's where my real ire begins, because the prescription they gave me was incorrect. Problem is, I didn't realize the error until later. Instead of acting with integrity, they acted like there wasn't even a POSSIBILITY of human error between reading the prescription and entering it. And because I didn't buy my glasses in their overpriced boutique, they would be gracious enough to check my lenses...for an added fee. So I took my glasses to another business, one that checks for free no matter where you bought them. And WOULDN'T YOU KNOW. The glasses were made correctly. Literally everything on my prescription is what that manufacturer did with my lenses. They're fine. It's the optometrist--WHAT A SHOCK--who made the error. And you know the worst part about all this? They could have done the honorable thing. They could have actually looked at the two prescriptions, said "Oh, huh, yeah that doesn't seem right" and fixed the issue. 10 minutes on their end, tops. But it was more important that they be "right" than honorable. And yeah, I COULD have just gone to them and paid the fee, but in all honesty I wouldn't have trusted them to tell me the truth. After everything they've done, I guarantee they would have blamed it on the manufacturer. I will be so happy when this ordeal is over, I have glasses that have the CORRECT PRESCRIPTION, and I can forget this shady company exists. I'm not sure if I've ever been this irate over a business before, but I've also never interacted with one that had so little integrity before, either. And I'm sure they're going to give a response that's at least as long as this one, in a vain attempt to save face and say "None of that's true, our partnered-with-Nike system is state-of-the-art and would never make an error, your eyeball just changed in a month!" I'm telling you right now: ignore them, as I plan to. NO eye doctor has a right to tell you where you get your glasses. And they have no right to make you feel bad for buying online. UPDATE: Got another exam somewhere else. THEY fixed the issue.