H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the 3rd year in a row in 2023. At your nearby H-E-B Pharmacy located at 1301 Wooded Acres in Waco, the health and safety of Texans is our top priority. As a trusted source for all routine childhood and adult immunizations, H-E-B Pharmacy is also a provider for COVID 19 vaccine. H-E-B is proud to continue our long-term tradition of taking care of Texans.
I have had a wonderful experience here all these years and have been a loyal customer until I had to deal with Taylor the newer pharmacist. She did not refill my allergy medication for hives several times this week. I called my doctor who prescribed the medication and they approved the medication they perscribed so i can continue to work as we all must. Taylor did not do her job by refilling the prescription several time and did not communicate this to me. The other pharmacist at HEB had called my doctor to refill this as well prior to me calling my doctor. This began on monday. Taylor finally told me on friday at 6:30 that she was making the choice to deny my doctor's request. She told me to buy the $40 zyrtec at HEB instead of getting the discount I get by paying my doctor (self pay). She did not have the common sense or decency to deny this the entire week the prescription was at her pharmacy. I have to go the weekend with hives or pay the extorted price Taylor advised me to pay. Please get a pharmacist who is consistent, knowledgeable, professional, and considerate to the hard working customers. This is the second time Taylor has used her power and authority to strong arm me personally. I feel abused.
I did talk to the head pharmacist Robert amd he went out of hos way to remedy the situation. He was professional, informative, and a HUMAN about what had happened. I am reevaluating my review due to Robert's diligence to make things right. Customer service goes a long way. Thanks Robert.
AB
Amanda Barrow-Briones
Jan 21, 2026
1.0
Worst pharmacy ever, will tell you something over the phone and then not follow through. Will shut the microphone off in your face and walk away.
JH
Jim Hammack
Dec 31, 2025
5.0
I needed to refill a couple of scripts. Didn’t know how to go about it ( I’m legally blind). The lady I talked to was very nice and took very good care of me.jo
Where can I find the latest H-E-B Pharmacy news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Do H-E-B Pharmacies accept walk-ins for COVID-19 and flu vaccines?
COVID-19 and flu vaccines are available on both a walk-in or appointment basis
Where is the H-E-B Pharmacy located in Waco?
H-E-B Pharmacy is located at 1301 Wooded Acres, Waco, TX 76710.
What are the operating hours of H-E-B Pharmacy in Waco?
The pharmacy is open from 8:00 AM to 8:00 PM Monday through Friday, 9:00 AM to 6:00 PM on Saturday, and 10:00 AM to 5:00 PM on Sunday.
Does H-E-B Pharmacy offer COVID-19 and flu vaccines?
Yes, H-E-B Pharmacy provides COVID-19 and flu vaccines and accepts both walk-ins and appointments.
How can I find the latest information about the COVID-19 vaccine at H-E-B Pharmacy?
For the latest news and vaccine information, visit https://vaccine.heb.com/ which includes current vaccine phases and FAQs.
What payment options are accepted at H-E-B Pharmacy?
H-E-B Pharmacy accepts American Express, Android Pay, Apple Pay, cash, check, contactless payment, Discover, Mastercard, Samsung Pay, and Visa.
Does H-E-B Pharmacy provide delivery and in-store pickup services?
Yes, delivery and in-store pickup services are available at this location.
What nearby grocery stores can customers visit when at H-E-B Pharmacy?
Customers can conveniently visit the nearby H-E-B grocery store located close to the pharmacy for grocery shopping.
Are there any ATMs near H-E-B Pharmacy for convenient cash access?
Yes, nearby ATMs include Coinme, Coin Cloud Bitcoin ATM, HEB ATM, and Wells Fargo ATM to assist with financial needs.
What additional services can visitors access near H-E-B Pharmacy?
Nearby services include Western Union for money transfers, a Redbox kiosk for rentals, and Water Tree Waco smoothie and water treatment services.
Is H-E-B Pharmacy ranked for customer satisfaction?
Yes, H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the third year in a row in 2023.
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