I want to give a sincere thank you to the wonderful team at the H-E-B Pharmacy on Highway 6 near New Territory. Every single person there—from the clerk at the counter to the pharmacists—is consistently kind, polite, professional, and incredibly helpful.
On my most recent visit, I went in to pick up a prescription without knowing what it would cost. When the pharmacist told me the price, I’ll admit there was a bit of sticker shock. But instead of simply ringing it up, she said, “Wait a moment—let me see if I can find you a coupon.”
She took the time, even with people waiting, to search for a discount and ended up finding a coupon that reduced the price by almost 80%. Who does that these days? That level of customer care is almost unheard of anymore. She didn’t rush, didn’t act bothered, and handled everything with a genuine smile.
What was also impressive was that no one in line seemed upset about the extra time. In fact, you could tell everyone knew they’d receive the same level of thoughtful service when it was their turn.
In a world where people are often in a hurry and quick to complain or create a scene, the team at this H-E-B Pharmacy stands out for all the right reasons. They treat people with respect, kindness, and professionalism every single time.
My family and I truly appreciate them. They are a credit to H-E-B and absolutely deserve recognition for a job very well done.